Commercial Vehicle Truck & Trailer Service Advisor - Pretoria

Findojobs South Africa; Gauteng; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading automotive service provider in Gauteng is seeking a Service Advisor to manage customer interactions and ensure high satisfaction levels. The ideal candidate should have 2-3 years of experience in the automotive industry, strong customer service skills, and knowledge of repair processes. Responsibilities include administrating service functions, preparing quotations, and maintaining customer relations. Applications must meet outlined criteria.

Qualifications

• 2-3 years’ experience as a service advisor in a truck/trailer service and repair workshop.
• Automotive industry experience is essential.
• Experience in workshop practices for servicing and repairing vehicles.

Responsibilities

• Administrate all duties for the Service Advisor function.
• Ensure high customer satisfaction and handle complaints.
• Support the workshop scheduling system to utilize capacity.

Skills

Customer satisfaction processes

Quotation preparation

Customer service

Automotive technical knowledge

Education

Grade 12

Certificate in Service Advisor's course

Tools

MS Office

Syspro or similar ERP system

Job description

Key Responsibilities:

• Administrating all admin required duties for the Service and Repair Centre Service Advisor function
• Following up with orders and parts requirements on all current and future jobs
• Responsible for the total customer handling process in the service and repairs area
• Achieve high level of customer satisfaction and confidence to increase loyalty and trust
• Generate service business volume (selling parts and labour through interactive reception and upselling opportunities)
• Build and maintain a positive service image amongst customers
• Handle all customer requirements by offering alternative repair solutions and pricing options
• Able to motivate and technically validate and converse with customers on warranty and policy related repairs and matters
• Must be able to handle all customer complaints and issues up to a certain level
• Support the workshop scheduling system and work with foreman regarding the customer volume (appointments) too fully utilise workshop capacity
• Uses all methods of customer communication, including bookings, phone calls, email and in-person interactions, to schedule and book service and repair appointments
• Follow-up 48 hours after the service / repair to ensure the customer is satisfied with the work done
• Maintains positive relationships with customers to ensure repeat and referral business
• Develop sales leads for future business and forward leads to the sales department

Requirements:

• Minimum of 2 to 3 years’ experience as a service advisor in a truck/trailer service and repair workshop environment. The client could consider STRONG SERVICE ADVISORS from other automotive sectors
• Grade 12
• Certificate in Service Advisor’s course
• Knowledge of sound customer satisfaction processes
• Preparation of quotations
• Customer service and administration
• Computer Literacy: MS Office (essential)
• Experience in recording and administration systems pertaining to company and customer requirements on Syspro or similar ERP system (essential)
• Experience in workshop practices in the efficient servicing and repairing of customer vehicles
• Sound trailer/truck/automotive technical and product knowledge
• Understanding of workings of warranty terms and conditions, service and maintenance plans/ programmes
• Automotive Industry experience Essential!!

Please note only candidates with the required experience will be contacted and considered. If you are not contacted within 14 days from application, kindly consider your application as unsuccessful.
Applications will only be considered from candidates who meet the specified criteria as per the job spec. If you do not meet the requirements, Select Motor Recruitment reserves the right not to respond to your application.

Applications should be submitted no later than Friday 18 July 2025.