Commercial Vehicle Service Manager - Pretoria

Our Commercial Vehicle dealership client in Pretoria is looking to employ a qualified and experienced Service Manager for their business.

Position Overview

The main purpose of the job is to ensure efficient and profitable operation of the Service Department by meeting the objectives that cover the Service Department’s operating policies and standards to achieve both high levels of customer satisfaction, retention, and profitability.

Specific Role Responsibilities

1. Customer focused management
2. Strong motivational and negotiation skills
3. Excellent people management skills
4. Focus on driving performance

Job Description

1. Ability to control resources at a level commensurate with profit requirements and enhanced customer relations.
2. Ability to maximize departmental profitability through the sale of labour and associated products to franchise and non-franchise customers.
3. Supervision of staff, management of performance, discipline and other staff management related functions.
4. Ability to ensure Service Department achieves budget objectives through daily, weekly and monthly monitoring and control of accounts, operating controls and composite figures.
5. Ability to ensure efficient operation of the Service Department through efficient labour utilization, productivity and sales.
6. Ability to ensure excellence in customer service.
7. Ability to maintain effective control of expenses through monthly examination of management accounts to ensure expenditure for the Service Department is in line with budgeted labour sales.

Qualifications and Experience

1. Matric
2. A minimum of 3-years’ Service Manager’s experience is essential
3. Qualified Diesel Mechanic Technician
4. Management Certification will be an added advantage
5. Truck Product Knowledge a MUST
6. Valid Driver’s License C1, EC will be an added advantage
7. Fully computer literate