Commercial Vehicle Service Manager – Pretoria

Bonafide Human Capital; Pretoria; On-site; ZAR 300 000 - 600 000; Full time

Job summary

An established industry player is seeking a qualified Service Manager to lead their Commercial Vehicle Service Department in Pretoria. This role is pivotal in ensuring efficient operations, high customer satisfaction, and departmental profitability. The ideal candidate will possess strong leadership skills, a solid background in service management, and a deep understanding of truck products. If you are passionate about delivering exceptional service and driving performance, this is the perfect opportunity to make a significant impact in a dynamic environment.

Qualifications

• 3+ years of experience as a Service Manager is essential.
• Qualified Diesel Mechanic Technician is required.

Responsibilities

• Ensure efficient operation of the Service Department and customer satisfaction.
• Maximize profitability through effective resource management.

Skills

Customer Focus

Motivational Skills

Negotiation Skills

People Management

Performance Driving

Education

Matric

Management Certification

Tools

Computer Literacy

Job description

Commercial Vehicle Service Manager – Pretoria.

Our Commercial Vehicle dealership client in Pretoria is looking to employ a qualified and experienced Service Manager for their business.

The main purpose of the job is to ensure efficient and profitable operation of the Service Department by meeting the objectives that cover the Service Department’s operating policies and standards to achieve both high levels of customer satisfaction, retention and profitability.

Specific Role Responsibilities:

• Customer focused management.
• Strong motivational and negotiation skills.
• Excellent people management skills.
• Focus on driving performance.

Job Description:

• Control resources at a level commensurate with profit requirements and enhanced customer relations.
• Maximize departmental profitability through the sale of labour and associated products to franchise and non-franchise customers.
• Supervise staff, manage performance, discipline, and other staff management related functions.
• Ensure Service Department achieves budget objectives through daily, weekly, and monthly monitoring and control of accounts, operating controls, and composite figures.
• Ensure efficient operation of the Service Department through efficient labour utilization, productivity, and sales.
• Ensure excellence in customer service.
• Maintain effective control of expenses through monthly examination of management accounts to ensure expenditure for the Service Department is in line with budgeted labour sales.

Qualifications and Experience:

• Matric.
• A minimum of 3 years’ Service Manager experience is essential.
• Qualified Diesel Mechanic Technician.
• Management Certification will be an added advantage.
• Truck Product Knowledge is a MUST.
• Valid Driver’s License C1, EC will be an added advantage.
• Fully computer literate.