Commercial Underwriter

HR Options; Gauteng; On-site; ZAR 300,000 - 550,000; Full time

Job summary

A leading insurance firm is seeking an experienced Commercial Underwriter to maintain underwriting standards while supporting sales initiatives. Candidates must have at least five years of commercial underwriting experience, relevant qualifications, and a dedication to client service. The role demands excellent negotiation and problem-solving skills to enhance customer satisfaction and compliance with organizational policies.

Qualifications

• Minimum five years of relevant commercial underwriting experience.
• Commercial Lines Class of Business experience required.
• DOFA confirmation from FSB is necessary.

Responsibilities

• Maintaining commercial underwriting standards and providing quality client service.
• Issuing new policies, renewals, and endorsements.
• Supporting the sales team in acquiring and retaining profitable business.

Skills

Client Service

Negotiation

Problem Solving

Communication

Education

Matric

NQF 5 in Short-Term Insurance

Regulatory Exam Level 1

Tools

CIMS3 System

Job description

We are looking for an experienced Short Term Insurance: Commercial Underwriter.

Your Formal Education:

• Matric
• NQF 5 in Short-Term Insurance
• Regulatory Exam Level 1
• A minimum of five years of relevant commercial underwriting experience
• Commercial Lines Class of Business
• DOFA confirmation from FSB
• Cardinal system experience will be an advantage

Responsibilities include:

• Maintaining commercial underwriting standards and providing quality client service
• Issuing new policies, renewals, and endorsements on the CIMS3 System
• Preparing new business quotes
• Underwriting in accordance with standards, policies, and procedures
• Supporting the sales team in acquiring and retaining profitable business
• Attending to administration and written communication
• Ensuring documentation is processed accurately and correctly
• Checking and authorizing documentation prior to dispatch
• Resolving queries as per company standards
• Negotiating renewal terms and preparing renewal documentation
• Ensuring renewal reviews are completed timely
• Calculating retentions
• Requesting, monitoring, and fulfilling survey requirements
• Correcting unprofitable policies
• Ensuring policies are not overexposed
• Checking policies before sending to clients
• Handling telephone inquiries from clients regarding queries or amendments
• Saving all work electronically

Service delivery for customer satisfaction:

• Maintaining service quality within operational processes
• Resolving escalated customer queries and complaints
• Providing feedback on resolved matters
• Developing work routines aligned with operational plans
• Sharing knowledge and participating in creating new standards and procedures
• Aligning behavior with organizational culture and values
• Sharing product, process, and system knowledge with colleagues
• Collaborating with the Underwriting team to ensure service levels

Continuous improvement:

• Ensuring adherence to organizational policies and procedures
• Identifying and recommending process improvements