Commercial Support Agent

Reload Logistics; Johannesburg; On-site; ZAR 250,000 - 350,000; Full time

Job summary

A leading logistics company in Johannesburg is seeking a detail-oriented Commercial Support Agent to join their dynamic team. This role involves supporting Key Account Managers, managing communications, and ensuring seamless operations. The ideal candidate will hold a bachelor's degree and possess strong organizational skills, with previous experience in logistics or commercial support. Proficiency in Microsoft Excel is essential.

Qualifications

• 1–3 years of experience in logistics, freight forwarding, or commercial support.
• Strong understanding of supply chain processes and customs.
• Experience in producing reports and KPI summaries.

Responsibilities

• Support Key Account Managers and manage customer communications.
• Monitor cargo movements and facilitate problem resolution.
• Ensure timely submission of reports and documentation.

Skills

Customer Service

Communication

Time Management

Problem Solving

Organization

Negotiation

Attention to Detail

Education

Bachelor's degree in Logistics, Business Administration, or International Trade

Tools

Microsoft Excel

Job description

Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Reload LogisticsWe are seeking a proactive and detail-oriented Commercial Support Agent to join our dynamic Commercial team.

In this role, you will be pivotal in supporting Key Account Managers (KAMs) and liaising with internal and external stakeholders to ensure seamless operations, accurate documentation, and outstanding customer satisfaction.You will be responsible for day-to-day commercial coordination, ensuring reports and documentation are submitted on time, managing customer communications, monitoring cargo movement, and facilitating problem resolution across departments.Key ResponsibilitiesAct as a central point of contact between clients, internal departments, and service providers.Support Key Account Managers in delivering an exceptional customer experience.Build strong working relationships with internal teams (Finance, Operations, Logistics, Warehouse) and external clients.Ensure accurate and timely submission of reports and documentation to clients and authorities (e.g., DMCC).Monitor cargo movements, track shipments, and liaise with operations on truck bookings, releases, and delays.Manage and maintain communication records and incident reports.Flag and escalate service or documentation issues to relevant teams.Monitor and manage stock levels, dwell times, and shipment deadlines—especially in Zambia per contractual obligations.Support the preparation of quotes, bids, pricing proposals, and tender documentation.Produce reports and KPI summaries for management and KAMs as required.Ensure financial alignment by liaising with the finance team on invoicing, demurrage issues, and payment updates.Attend internal meetings to stay aligned with commercial strategies and service goals.Experience and QualificationsBachelor's degree in Logistics, Business Administration, International Trade, or a related field (preferred).1–3 years of experience in logistics, freight forwarding, or commercial support.Strong understanding of supply chain processes, international shipping, and customs.Proficiency in Microsoft Excel is essential and non-negotiable.Skills and KnowledgeUnderstanding of multimodal transport (sea, air, and road).Knowledge of import / export procedures and documentation.Strong reporting, administrative, and customer service skills.Capable of negotiating and problem-solving in high-pressure environments.Meticulous attention to detail and record-keepingmunication : Professional verbal and written communication across all levels.Customer Service : Demonstrates a proactive, client-first approach.Time Management : Ability to multitask and meet deadlines with minimal supervision.Problem-Solving : Efficient in identifying and resolving issues.Organization : Structured in task execution and reporting.Team Player : Works effectively across departments.Results-Driven : Focused on achieving service excellence and operational goalsposure : Performs well under pressure with sound judgment.Seniority levelSeniority levelAssociateEmployment typeEmployment typeFull-timeJob functionJob functionSales, Management, and AdministrativeIndustriesTruck Transportation and Transportation, Logistics, Supply Chain and StorageReferrals increase your chances of interviewing at Reload Logistics by 2xSign in to set job alerts for "Commercial Support Specialist" roles.Unit Administrator- NRC Gauteng (JHB North)Johannesburg, Gauteng, South Africa 1 week agoSandton, Gauteng, South Africa 19 hours agoJohannesburg, Gauteng, South Africa $.00-$.00 1 week agoSenior Branch Admin - 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