Commercial Portfolio Manager at Parvana Recruitment

Parvana Strategic Sourcing; Cape Town; On-site; ZAR 300 000 - 700 000; Full time

Job summary

Join a forward-thinking company with over 80 years of experience in the property industry! This role offers the chance to manage a diverse portfolio of commercial properties while building strong relationships with tenants. You will be the ambassador for the company, ensuring exceptional customer service and maintaining high retention rates. With a focus on professionalism and quality, you will oversee property management and enhance stakeholder relationships. This is an exciting opportunity to make a significant impact in a dynamic environment where your contributions will be valued.

Qualifications

• Proven experience in commercial property management is essential.
• Strong administrative and organizational skills are required.

Responsibilities

• Manage a portfolio of commercial properties and enhance tenant relationships.
• Provide exceptional customer service and ensure high retention rates.

Skills

Commercial Property Management

Communication Skills

Interpersonal Skills

Problem-Solving Abilities

Customer-Centric Attitude

Proactive Mindset

Tools

Property Software (MRI)

CRM Software

Job description

About our client:

With an impressive track record dating back over 80 years, our client manages a diverse portfolio of residential, industrial, and commercial properties. Founded on the principles of trust, quality, and value, you will be joining a company known for their professionalism and expertise surrounding the dynamic property industry.

What you will be doing:

1. Act as the company's ambassador in the market - be professional, responsible, kind, and responsive to all stakeholders.
2. Responsible for maintaining and enhancing the current existing and long-standing stakeholder relationships with a particular focus on tenant relationships and retention.
3. Oversee the day-to-day management of a portfolio of commercial properties.
4. Swift response and exceptional customer service to tenant concerns, addressing their concerns and ensuring they remain happy.
5. Conduct regular site visits to properties to assess conditions, ensuring buildings are optimally maintained, managing vendors and staff where necessary.
6. Ensuring the CRM software is updated with respect to all property management administration.
7. Risk management and reporting to exco with respect to existing lease agreements expiring, renewal, rate increases, etc.
8. Assist when required for budgeting, financial reporting, and rent collection processes.
9. Provide exceptional customer service ensuring high retention rates as well as onboarding new tenants as needed (this is not a sales role).
10. Collect and manage FICA (Financial Intelligence Centre Act) documents as required.

What our client is looking for:

1. Proven experience in commercial property management.
2. Previous experience using property software (ideally MRI) is required.
3. Strong administrative and organizational skills.
4. Excellent communication and interpersonal skills.
5. Ability to build and maintain relationships with tenants and stakeholders.
6. Proactive and solution-oriented mindset.
7. Strong problem-solving abilities.
8. Customer-centric attitude.
9. Knowledge of FICA regulations and document collection processes.

Job ID:

1. J106867

For a more comprehensive list of opportunities that we have on offer, do visit our website - [URL Removed]

Desired Skills:

1. Portfolio Management
2. FICA
3. Property Software