Commercial Excellence Manager : BES

Brenntag; Parys; On-site; ZAR 500,000 - 700,000; Full time

Job summary

A leading chemical distribution company is seeking a Commercial Excellence Manager in Parys, South Africa. The role involves providing commercial leadership for sustainable growth, managing projects, and training teams. Candidates should have 5 years of relevant experience and proficiency in customer experience tools. This position offers opportunities for professional development and a dynamic work environment.

Qualifications

• 5 years of experience in customer service, customer experience management, or related field.
• Proficiency in using customer experience tools and software.
• Familiarity with project management principles and practices.

Responsibilities

• Provide strategic and commercial leadership for sustainable growth.
• Ensure projects are closed within quality, time, and resource limits.
• Train regional teams with a minimum of 80% satisfaction.

Skills

Customer service experience

Customer experience management

Data analytics software proficiency

Project management principles

Education

Bachelor’s degree in business administration or related field

Certifications in customer experience management

Tools

CRM platforms

Customer feedback management systems

Job description

Our team in Pomona currently has an opening for a Commercial Excellence Manager.

YOUR ROLE & RESPONSIBILITIES

In the assigned territorial organization unit, responsible for providing strategic and commercial leadership for sustainable and profitable growth.

• Self-led as well as coached projects in the region are closed in defined quality, time, and resources;
• Trainings in regional scope are delivered with a score of minimum 80% satisfaction;
• Maturity levels and potentials are known in focused areas of Excellence roll-out;
• Evidence shows that continuous improvement as an integral part of Excellence is working within the region;
• Determine resources in regions for Excellence projects in collaboration with line managers;
• Participate in the decision-making of project prioritization;
• Build and develop a team according to Excellence and own requirements.

YOUR PROFILE

• A minimum of a bachelor’s degree in business administration, marketing, business management, communications, or a related field is beneficial but not required;
• Certifications in customer experience management, such as Certified Customer Experience Professional (CCXP), are advantageous to show a commitment to the field and continuous learning;
• 5 years of experience in customer service, customer experience management, or a related field;
• Proficiency in using customer experience tools and software such as customer feedback management systems, CRM platforms, and data analytics software;
• Familiarity with project management principles and practices.

OUR OFFER