Commercial Excellence Manager : BES

Brenntag; Ngwathe Local Municipality; On-site; ZAR 400,000 - 600,000; Full time

Job summary

A leading company in the chemical distribution sector is seeking a Commercial Excellence Manager to drive strategic initiatives for sustainable growth. The role involves project leadership, team development, and enhancing the customer experience across the region. Ideal candidates will have significant experience in related fields and familiarity with project management and customer experience tools.

Qualifications

• Minimum 5 years of experience in customer service or customer experience management.
• Proficiency in customer experience tools and software.
• Knowledge of project management principles.

Responsibilities

• Lead projects independently and as part of a team within the region.
• Deliver training sessions across the region with at least 80% participant satisfaction.
• Collaborate with line managers to determine resources needed for Excellence projects.

Skills

Customer Experience Management

Data Analytics

Project Management Principles

Team Leadership

Continuous Improvement

Education

Bachelor’s degree in business administration, marketing, management, or related fields

Certified Customer Experience Professional (CCXP)

Tools

CRM platforms

Feedback management systems

Data analytics tools

Job description

Our team in Pomona currently has an opening for a Commercial Excellence Manager.

YOUR ROLE & RESPONSIBILITIES

In the assigned territorial organization unit, responsible for providing strategic and commercial leadership for sustainable and profitable growth.

• Lead projects independently and as part of a team within the region, ensuring they are completed on time, within scope, and with quality.
• Deliver training sessions across the region with at least 80% participant satisfaction.
• Assess maturity levels and identify potential areas for Excellence roll-out.
• Promote continuous improvement as a core part of the Excellence initiatives within the region.
• Collaborate with line managers to determine resources needed for Excellence projects.
• Participate in project prioritization decisions.
• Build and develop a team aligned with Excellence standards and organizational needs.

YOUR PROFILE

• A minimum of a bachelor’s degree in business administration, marketing, management, communications, or related fields is preferred but not mandatory.
• Certifications such as Certified Customer Experience Professional (CCXP) are advantageous, demonstrating commitment to the field and ongoing learning.
• At least 5 years of experience in customer service, customer experience management, or related areas.
• Proficiency in customer experience tools and software, including feedback management systems, CRM platforms, and data analytics tools.
• Knowledge of project management principles and practices.

OUR OFFER