Commercial Credit Control Manager

Purpose of the Role: Manages the Credit Control Department for Fidelity ADT and is responsible for ensuring the smooth running of all credit, billing, and collections functions within the business.

This will involve meeting cash collection targets, achieving average debtor day KPI's, initiating legal action, and minimizing bad debts.

Key Responsibilities:

1. Manage department for billing cash allocations and collections aligned to support the overall organisational strategy.
2. Create a strategy around implementing change and continuous improvements.
3. Establish a culture and work environment within the department that is customer service focused and focused on process improvement.
4. Ensure proper control environment and compliance with applicable legislation including GAAP, Companies Act, Sarbanes Oxley, etc.
5. Develop and implement goals, policies, priorities, and procedures related to reporting and processes within the debtors control environment and ensure that they are consistently applied.
6. Train and develop a quality team.
7. Implement and manage effective debt management procedures regarding outstanding debts, debt write-offs, and debt collection.
8. Ensure accuracy of National Customer database / records.
9. Ensure legal compliance and accurate record keeping.
10. Approve, monitor, and maintain customer credit limits.
11. Manage and control existing customer account base to minimize credit risk of the company.
12. Review and control new credit applications and propose credit to be granted.
13. Ensure Debtors and Sales Administration is performed effectively and timeously including authorization of credit notes, processing of sales invoices and customer contracts timeously and accurately.
14. Dispute management – managing and responding to customer queries / disputes.
15. Generate appropriate daily, weekly, and monthly reports on debtors.
16. Develop plans to improve Debtors Book.
17. Weekly analysis of credit notes to understand source and take action to reduce credit note quantity and value.
18. Determine the effectiveness of incentive schemes and recommend improvements where appropriate.
19. Liaise with relevant credit bureaus and attorneys to manage the company's credit book.
20. Sign off and release credit notes as per DOA, analyze reasons and implement process improvements.
21. Master data management.

Qualifications and Experience:

1. B Comm. degree or equivalent with specialization in finance.
2. Diploma in Credit Management Level 3 or equivalent.
3. Extensive knowledge of applicable legislation.
4. 8-10 years' experience in a Credit control department.
5. Experience in a centralized environment and system implementation will be advantageous.
6. Experience in Six Sigma / Lean / Process efficiencies will be advantageous.
7. Extensive experience in managing a credit control department.
8. Excellent MS Office Skills.

Competencies:

1. Attention to detail.
2. Problem-solving ability.
3. Business acumen.
4. Ability to challenge existing processes.
5. Assertiveness.
6. Excellent communication skills – written & verbal.