Commercial Claims Manager

University of Fort Hare; Johannesburg; On-site; ZAR 300 000 - 700 000; Full time

Job summary

An established industry player is seeking a dynamic Commercial Claims Manager to lead their claims team in Johannesburg. This role is ideal for a detail-oriented individual with over five years of experience in commercial claims management, particularly in Motor and Non-Motor sectors. The successful candidate will enjoy a fast-paced environment that balances operational oversight with strategic problem-solving. Responsibilities include managing the entire claims lifecycle, engaging with various stakeholders, and delivering insights to leadership on claims trends. Join a forward-thinking organization that values leadership and analytical skills in a collaborative atmosphere.

Qualifications

• 5+ years of experience in managing commercial claims, including Motor and Non-Motor.
• Proficient in Microsoft Office tools and strong analytical skills.

Responsibilities

• Oversee the full claims lifecycle ensuring timely and accurate processing.
• Engage with insurers and manage complex claims effectively.

Skills

Commercial Claims Management

Analytical Thinking

Leadership

Bilingual Communication

Decision Making

Education

FAIS Qualification

Tools

Microsoft Office

Job description

Monthly Cost To Company (Market related, Negotiable)

My client is currently hiring a dynamic Commercial Claims Manager to join their team based on the East Rand of Johannesburg.

This role is perfect for someone with strong leadership capabilities, a keen eye for detail, and extensive experience managing commercial claims. If you’re an analytical thinker who thrives in a high-performance environment and enjoys balancing operational oversight with strategic problem-solving, this opportunity may be a great fit for you.

Key Responsibilities:

• Oversee the full claims lifecycle—from notification to resolution—ensuring timely, fair, and accurate processing of commercial Motor and Non-Motor claims.
• Apply expert judgment to assess complex claims, manage claim reserves, and guide negotiations for cost-effective settlements.
• Take charge of claims administration by coordinating workflows, setting daily priorities, and maintaining effective documentation practices.
• Engage with insurers, loss adjusters, investigators, and legal partners to manage complex claims and facilitate recoveries.
• Collaborate with internal teams and external stakeholders to ensure service standards and turnaround times are consistently met.
• Handle third-party matters and oversee liability assessments, ensuring thorough analysis and efficient settlement.
• Deliver regular reporting to leadership on claims trends, departmental efficiencies, and potential areas for risk mitigation.
• Build and maintain professional relationships with brokers, service providers, and reinsurers, fostering transparency and alignment.

Minimum Requirements:

• Minimum 5 years of hands-on experience in commercial claims management, including Motor and Non-Motor.
• A recognised FAIS qualification, or a willingness to complete it promptly.
• Bilingual with excellent written and spoken communication skills.
• Proficient in Microsoft Office tools (Excel, Word, Outlook) and able to manage data effectively.
• Excellent analytical skills, with the ability to interpret insurance policies and apply them to real-world scenarios.
• Comfortable managing multiple priorities and making decisions under pressure.