Commercial Claims Manager

My client is currently hiring a dynamic Commercial Claims Manager to join their team based on the East Rand of Johannesburg.

This role is perfect for someone with strong leadership capabilities, a keen eye for detail, and extensive experience managing commercial claims. If you’re an analytical thinker who thrives in a high-performance environment and enjoys balancing operational oversight with strategic problem-solving, this opportunity may be a great fit for you.
Key Responsibilities:

1. Oversee the full claims lifecycle—from notification to resolution—ensuring timely, fair, and accurate processing of commercial Motor and Non-Motor claims.
2. Apply expert judgment to assess complex claims, manage claim reserves, and guide negotiations for cost-effective settlements.
3. Take charge of claims administration by coordinating workflows, setting daily priorities, and maintaining effective documentation practices.
4. Engage with insurers, loss adjusters, investigators, and legal partners to manage complex claims and facilitate recoveries.
5. Collaborate with internal teams and external stakeholders to ensure service standards and turnaround times are consistently met.
6. Handle third-party matters and oversee liability assessments, ensuring thorough analysis and efficient settlement.
7. Deliver regular reporting to leadership on claims trends, departmental efficiencies, and potential areas for risk mitigation.
8. Build and maintain professional relationships with brokers, service providers, and reinsurers, fostering transparency and alignment.

1. Minimum 5 years of hands-on experience in commercial claims management, including Motor and Non-Motor.
2. A recognised FAIS qualification, or a willingness to complete it promptly.
3. Bilingual with excellent written and spoken communication skills.
4. Proficient in Microsoft Office tools (Excel, Word, Outlook) and able to manage data effectively.
5. Excellent analytical skills, with the ability to interpret insurance policies and apply them to real-world scenarios.
6. Comfortable managing multiple priorities and making decisions under pressure.

1. claims manager
2. commercial
3. insurance claims