Commercial Account Manager - Pretoria

Cartrack; Gauteng; On-site; ZAR 30 000 - 60 000; Full time

Job summary

Ein führendes globales Unternehmen im Bereich Fahrzeugtelematik sucht einen Internal Account Manager, der für den Aufbau und die Pflege von Kundenbeziehungen verantwortlich ist. In dieser spannenden Rolle werden Sie Kunden durch hervorragenden Service unterstützen und Lösungen anbieten, um die Kundenzufriedenheit zu maximieren. Sie werden auch die Möglichkeit haben, an der Geschäftsentwicklung mitzuwirken und innovative Ansätze zur Steigerung des Umsatzes zu entwickeln. Wenn Sie leidenschaftlich daran interessiert sind, erstklassigen Service zu bieten und Teil eines dynamischen Teams zu sein, ist dies die perfekte Gelegenheit für Sie!

Qualifications

• Mindestens 2 Jahre Erfahrung im Account Management und Verkauf.
• Erfahrung im Kundenservice und Beziehungsmanagement.

Responsibilities

• Aufbau und Pflege von Kundenbeziehungen als Internal Account Manager.
• Bereitstellung von Unterstützung per Telefon und E-Mail für Kunden.

Skills

Kundenservice

Beziehungsmanagement

Verkauf

MS Office Suite

Tools

CRM-Systeme

Job description

A leading global provider of vehicle telematics, Cartrack is firmly rooted in the belief of being service-centric.

It allows us to offer best-in-class quality and financial satisfaction, no matter the size of your fleet or the price of your car.

Our proprietary in-house technology provides the best intelligent, actionable data to fleet operators and security for all vehicle owners - across 23 countries over 5 continents.

Overall Purpose of the Job

The primary main purpose of the position is to build and maintain relationships with existing customers as an Internal Account Manager. Supporting the client by means of telephonic and email support, travelling to clients. A secondary purpose is to follow up on incoming leads and close deals where possible.

To contribute daily to our mission of earning the reputation that we provide all our clients and partners with superior quality technology and information supported by first-rate service. The incumbent must uphold our promise to clients that we go beyond the expected.

Responsibilities of this position

1. Adopt the key interface role between the fleet customer and Cartrack by providing exceptional customer service.
2. Contact, resolve problems & queries and build relationships with allocated clients.
3. Servicing of existing clients by uncovering the immediate need (health checks, account review, fleet training, self-service portal).
4. Build on existing client base.
5. Develop unique ways to grow the business with customers and provide solutions to management in the face of challenges.
6. Deliver continuous training to business sources and clients to explain products.
7. Market and promote products in order to increase brand awareness.
8. Focus on growing and developing existing clients.
9. Achieve above-average results on customer satisfactory surveys.
10. Perform daily administration function to improve on and maintain customer satisfaction.
11. Update CRM and coverage reports daily.
12. Report in respect of daily activities to relevant Manager.
13. Attend to all fleet queries, setup of fleet reports and alerts.
14. Attend to de/re installation and repair queries and/or requests.
15. Attend to cancellation requests.
16. Attend to account queries.
17. Attend to updates of client and vehicle information (self-service portal).

Experience (Minimum Experience required – type and number of years)

1. MS Office Suite (Excel Intermediate / Advanced) 2 Years.
2. Valid driver's license (travel to clients).
3. Account Management and Sales Experience 2 Years.
4. Relationship Management 2 Years.