Collector / Accounts Receivable

Solugrowth (PTY) Ltd

2025/04/11 Gauteng

Job Reference Number: SG-540

Department: BPO H2R - Mastercard

Industry: Accounts

Job Type: Contract

Positions Available: 1

Salary: Market Related

Solugrowth is looking for a Collector/ Accounts Receivable.

Job Description:

• Collecting on outstanding AR invoices.
• Prepare and maintain an accurate AR aging report/ledger with notes on the status of payments.
• Responding to customer inquiries related to invoicing/finance/AR and close tickets in a timely manner.
• Collaborate with the billing team and finance teams as required.
• Reconciling outstanding issues on customer accounts.
• Quarterly review of Bad debt risk and escalation to account management teams.
• Quarterly meeting with regional controllers for support on escalations and query resolution.
• Track and ensure completion of critical requests.
• Collaborate as needed with other leads to ensure all queries/escalations are closed off.
• Provide accurate feedback to requestors; communicate the root causes, trends, and solutions.
• Monitoring and management of tasks & targets to ensure SLAs & KPIs are met/exceeded.
• Identify, support & drive process improvement initiatives (to work methods, processes & systems).
• Provide reporting including interpretation, trends, and root causes to assist the manager in preparation for weekly, monthly & quarterly meetings.
• Build & maintain good professional relationships with clients and team members.
• Other ad-hoc projects/reports and requests.

Job Requirements:

• Excellent written and verbal communication abilities (English); ability to communicate independently with clients, build strong client relationships.
• Ability to investigate & solve queries from customers with internal stakeholders.
• Ability to prioritize and manage expectations.
• A keen eye for detail.
• Process-oriented.
• Ability to work independently & multitask.
• Relevant Diploma/Degree (Accounting, Finance).
• Experience in Financial administration and Accounts Receivable (Billing, collections, etc.).
• 3+ years Accounts Receivable experience.
• Good computer skills: Oracle experience would be a plus, MS Office (Excel & PowerPoint skills) required.
• Pro-active problem solver; always searching for process improvement opportunities.
• The ability to take initiative and ownership of own work.
• High level of honesty, accuracy, confidentiality, and dependability.