Collections Team Manager

Nimble Group; Johannesburg; On-site; ZAR 400,000 - 600,000; Full time

Job summary

A rapidly growing company is seeking a skilled Team Manager to oversee the Collections department in Johannesburg. The successful candidate will be responsible for managing performance, ensuring adherence to quality standards, and providing leadership to the Collections Agents. Candidates should possess strong financial skills, effective communication abilities, and a proactive approach to team dynamics. This role offers an opportunity to significantly impact the team's success and efficiency.

Qualifications

• Minimum of 2 years in Team Management.
• Management experience in a Collections environment advantageous.

Responsibilities

• Manage performance of Collections Agents against set targets.
• Act as point of escalation for queries and complaints.
• Full staff management and reporting.

Skills

Financial skills

Conflict management

Team player

Initiative

Communication

Customer orientation

Organizational skills

Tools

MS Office

Job description

Job Location : Gauteng, Johannesburg Deadline : August 10, 2025 Quick Recommended Links

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Job Purpose :

• To manage the collections, productivity and administrative performance of the Collections Agents against set targets

KEY PERFORMANCE AREAS :

Under the management / direction of the Operations Manager, the Team Manager will have the following responsibilities (including but not limited to) :

• Management of performance against set targets
• Collections
• Productivity
• Quality
• Act as point of escalation for queries and complaints
• Ensuring understanding of the business and legislative requirements
• Full staff management
• Reporting
• Any ad-hoc duties

REQUIREMENTS :

• A minimum of 2 years working experience in a Team Management role
• Management experience in a Collections environment is advantageous
• Competent in MS Office at an intermediate level MS Word
• MS Excel
• MS Office

SKILLS / KNOWLEDGE / ATTRIBUTES :

• Strong financial skills
• Able to manage conflict
• A proactive team player
• Ability to think on your feet and use initiative
• Outstanding communication and interpersonal abilities
• Ability to listen and actively provide feedback
• Strong customer orientation (TCF principles)
• Excellent organisational and planning skills