Collections Team Manager

Reporting to: Operations Manager

Job Purpose: To manage the collections, productivity and administrative performance of the Collections Agents against set targets.

Location: Sandton, JHB

KEY PERFORMANCE AREAS:

Under the management / direction of the Operations Manager, the Team Manager will have the following responsibilities (including but not limited to):

1. Management of performance against set targets;
2. Collections Productivity Quality;
3. Act as point of escalation for queries and complaints;
4. Ensuring understanding of the business and legislative requirements;
5. Full staff management;
6. Reporting;
7. Any ad-hoc duties.

REQUIREMENTS:

A minimum of 2 years working experience in a Team Management role. Management experience in a Collections environment is advantageous. Competent in MS Office at an intermediate level:

1. MS Word;
2. MS Excel;
3. MS Office.

SKILLS / KNOWLEDGE / ATTRIBUTES:

1. Strong financial skills;
2. Target driven;
3. Able to manage conflict;
4. A proactive team player;
5. Strong administrative discipline;
6. Ability to think on your feet and use initiative;
7. Outstanding communication and interpersonal abilities;
8. Ability to listen and actively provide feedback;
9. Strong customer orientation (TCF principles);
10. Attention to detail;
11. Excellent organisational and planning skills;
12. Willing to learn.

REMUNERATION STRUCTURE:

A basic salary, commission earning potential, benefits at the full cost to the Employer including:

1. Funeral Cover;
2. Life Cover;
3. Disability Cover;
4. Medical Cover (at the full cost of the employer, after successful completion of the probation period).

WORKING HOURS:

Mondays – Fridays: You will be required to work a maximum of 9 hours per day (in the week that you do not work a Saturday) and a maximum of 8 hours per day (in the week that you are working a Saturday) shifted between the times of 07:00 and 20:30 as agreed by management.

Saturdays: You will be required to work a maximum of 6 hours per day on a maximum of 2 Saturdays per month shifted between the times of 08:00 and 14:00 as agreed by management.

NB: This appointment will be made in line with the Nimble Group Employment equity plan.