Collections Team Manager

Nimble Group; Boksburg; On-site; ZAR 300,000 - 600,000; Full time

Job summary

An established industry player is seeking a dynamic Team Manager to oversee collections and performance management. This role involves leading a team to achieve targets in productivity and quality while ensuring compliance with business and legislative requirements. The ideal candidate will possess strong financial skills, excellent communication abilities, and a proactive approach to team management. Join a forward-thinking company where your leadership can make a significant impact in a supportive and growth-oriented environment.

Benefits

Funeral Cover

Life Cover

Disability Cover

Medical Cover

Qualifications

• Minimum 2 years in a Team Management role, preferably in Collections.
• Competent in MS Office at an intermediate level.

Responsibilities

• Manage collections, productivity, and performance of Collections Agents.
• Act as point of escalation for queries and complaints.

Skills

Financial Skills

Conflict Management

Communication Skills

Customer Orientation

Organizational Skills

Attention to Detail

Team Player

Proactivity

Education

2 Years Experience in Team Management

Management Experience in Collections

Tools

MS Office

MS Word

MS Excel

Job description

Reporting to: Operations Manager

Job Purpose: To manage the collections, productivity and administrative performance of the Collections Agents against set targets

Location: Sandton, JHB

Key Performance Areas

Under the management / direction of the Operations Manager, the Team Manager will have the following responsibilities (including but not limited to):

• Management of performance against set targets:
  • Collections
  • Productivity
  • Quality
• Act as point of escalation for queries and complaints
• Ensuring understanding of the business and legislative requirements
• Full staff management
• Reporting
• Any ad-hoc duties

Requirements

• A minimum of 2 years working experience in a Team Management role
• Management experience in a Collections environment is advantageous
• Competent in MS Office at an intermediate level
• MS Word
• MS Excel
• MS Office

Skills / Knowledge / Attributes

• Strong financial skills
• Target driven
• Able to manage conflict
• A proactive team player
• Strong administrative discipline
• Ability to think on your feet and use initiative
• Outstanding communication and interpersonal abilities
• Ability to listen and actively provide feedback
• Strong customer orientation (TCF principles)
• Attention to detail
• Excellent organisational and planning skills
• Willing to learn

Remuneration Structure

• A basic salary
• Commission earning potential
• Benefits at the full cost to the Employer:
  • Funeral Cover (at the full cost of the employer)
  • Life Cover (at the full cost of the Employer)
  • Disability Cover (at the full cost of the Employer)
  • Medical Cover (at the full cost of the employer, after successful completion of the probation period)

Working Hours

Mondays – Fridays: You will be required to work a maximum of 9 hours per day (in the week that you do not work a Saturday) and a maximum of 8 hours per day (in the week that you are working a Saturday) shifted between the times of 07:00 and 20:30 as agreed by management.

Saturdays: You will be required to work a maximum of 6 hours per day on a maximum of 2 Saturdays per month shifted between the times of 08:00 and 14:00 as agreed by management.

NB: This appointment will be made in line with the Nimble Group Employment equity plan.