Collections Operations Manager

Nimble Credit Solutions; Sandton; On-site; ZAR 500,000 - 700,000; Full time

Job summary

Nimble Credit Solutions seeks an Operations Manager to drive operational excellence in their Contingent division. This impactful role involves leading a large team, optimizing collection strategies, and fostering strong client relationships to maximize business growth. Ideal candidates are dynamic leaders with extensive management experience in collections or credit management, ready for an exciting challenge in a fast-paced environment.

Benefits

Performance based Incentives

Comprehensive Benefits Package

Subsidised schooling at Peak Child

Paid Maternity and Birthday Leave

WIFI access

Annual Performance Reviews

Bursary opportunities

Qualifications

• 5+ years of management experience in operations, particularly in collections.
• Proven track record in managing teams of 80+ employees.
• Experience with management reporting and optimizing productivity.

Responsibilities

• Lead execution of collection strategies and manage portfolios for maximum recovery.
• Build and maintain client relationships to exceed expectations.
• Manage team performance and ensure staff are trained and supported.

Skills

Problem-solving

Strategic thinking

Team leadership

Client relationship building

Performance management

Communication

Job description

At Nimble Credit Solutions, we are on a mission to deliver top-tier operational performance, elevate client relationships, and create a high-impact, results-oriented work environment. As our Operations Manager, based in Cape Town, you'll have the opportunity to make a real difference in our Contingent division, lead a talented team, and execute strategies that will maximise collections and business growth. We value innovation, teamwork, and a drive for success, and we're looking for a leader who thrives in this environment.

Key Responsibilities :

Under the management / direction of the Operations Executive, the Operations Manager will have the following responsibilities (including but not limited to) :

1. Portfolio Management , you will be responsible for :

• Leading the execution of collection strategies and managing portfolios to maximise net recoveries.
• Ensuring we consistently meet or exceed internal KPIs for collections, quality, and productivity.
• Optimising call centre productivity through hands-on team management, best practices, and continuous process improvement.
• Designing and executing operational tactics and daily portfolio analysis to drive efficiency and results.
• Overseeing administrative processes and reporting to ensure smooth department operations and better performance.
• Formulating Detailed reporting / overview of portfolio and tactical plans to deliver best results .

2. Client Relationship / Management , your role will entail :

• Building and maintaining strong relationships with key clients to understand their expectations and deliver results that exceed them.
• Regularly interacting with clients to discuss portfolio performance, identify opportunities for business growth, and ensure top-tier service delivery.
• Weekly / Monthly performance engagements with clients
• Formulating reporting / presentations for client check ins.

3. Personnel Management , you will lead your team by :

• Actively managing Team Managers to ensure consistent performance management, coaching, and professional development.
• Ensuring staff are adequately trained, motivated, and supported, with an emphasis on performance excellence.
• Driving performance and applying disciplinary processes when necessary to ensure team alignment with goals.
• Managing attendance and compliance to ensure a productive and engaged workforce.

4. Service Excellence , you will foster excellence by :

• Cultivating strong, strategic relationships with executives, senior managers, and support staff.
• Ensuring we consistently deliver exceptional service and maintain high client satisfaction, while driving continuous improvement.

5. Living the Nimble Values , as a leader you will :

• Create a Positive Impact by leading with enthusiasm, drive positive outcomes and contribute to creating a productive work environment.
• Get It Done by demonstrating a strong sense of accountability and drive, ensuring tasks and goals are completed on time and to a high standard.
• Find Better Ways by continuously innovating and look for ways to improve processes, enhance performance and deliver better results.
• Do the Right Thing - Lead by example with integrity, ensuring decisions and actions align with the company's values and ethical standards.

Requirements :

• 5+ years of management experience in operations, particularly in a collections or credit management environment
• A proven track record of successfully managing large teams (80+ employees) and developing talent
• Proven expertise in portfolio management, client relationship building, and team leadership
• Management reporting experience
• The ability to drive operational success while optimizing productivity and quality KPIs
• Strong problem-solving and strategic thinking skills with a focus on continuous improvement
• Mid to high-level computer literacy and experience with dialler systems
• Strong communication and interpersonal skills, with the ability to engage and motivate diverse teams
• A results-driven mindset with a proven ability to manage under pressure and consistently meet targets
• Advanced Presentation skills

Remuneration and Benefits Structure :

• Performance based Incentives
• Comprehensive Benefits Package, at the full cost to the Employer including Funeral Cover, Group Life Cover, Disability Cover
• Subsidised schooling at Peak Child
• Paid Maternity and Birthday Leave
• WIFI access
• Annual Performance Reviews linked to remuneration adjustments
• Bursary opportunities

Why should you apply?

Are you a dynamic, results-driven leader with a passion for driving operational excellence? Do you have a knack for inspiring and managing teams to deliver outstanding results? If you're ready to take on an exciting challenge in a fast-paced, high-energy environment, we want to hear from you!

This appointment will be made in line with the Company's Employment Equity Plan.

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