Collections Operations Manager

Nimble Group; Gauteng; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Nimble Group is seeking an Operations Manager in Cape Town to enhance collections and operational performance. This role involves leading a talented team, optimizing call center productivity, and ensuring client satisfaction, all within a dynamic work environment focused on results.

Benefits

Performance-based incentives

Comprehensive benefits package

Paid maternity leave

Annual performance reviews linked to remuneration

Qualifications

• 5+ years of management experience in operations, particularly in collections.
• Proven expertise in portfolio management and team leadership.
• Strong communication and interpersonal skills.

Responsibilities

• Leading the execution of collection strategies and managing portfolios.
• Building and maintaining strong client relationships.
• Managing Team Managers to ensure performance excellence.

Skills

Problem-solving

Strategic thinking

Team leadership

Client relationship management

Job description

At Nimble Credit Solutions, we are on a mission to deliver top-tier operational performance, elevate client relationships, and create a high-impact, results-oriented work environment.

As our Operations Manager, based in Cape Town, you'll have the opportunity to make a real difference in our Contingent division, lead a talented team, and execute strategies that will maximise collections and business growth.

We value innovation, teamwork, and a drive for success, and we're looking for a leader who thrives in this environment.

Key Responsibilities

Under the management / direction of the Operations Executive, the Operations Manager will have the following responsibilities (including but not limited to):

1. Portfolio Management: Leading the execution of collection strategies and managing portfolios to maximise net recoveries. Ensuring we consistently meet or exceed internal KPIs for collections, quality, and productivity. Optimising call centre productivity through hands-on team management, best practices, and continuous process improvement. Designing and executing operational tactics and daily portfolio analysis to drive efficiency and results. Overseeing administrative processes and reporting to ensure smooth department operations and better performance. Formulating detailed reporting / overview of portfolio and tactical plans to deliver best results.
2. Client Relationship / Management: Building and maintaining strong relationships with key clients to understand their expectations and deliver results that exceed them. Regularly interacting with clients to discuss portfolio performance, identify opportunities for business growth, and ensure top-tier service delivery. Weekly / Monthly performance engagements with clients. Formulating reporting / presentations for client check-ins.
3. Personnel Management: Actively managing Team Managers to ensure consistent performance management, coaching, and professional development. Ensuring staff are adequately trained, motivated, and supported, with an emphasis on performance excellence. Driving performance and applying disciplinary processes when necessary to ensure team alignment with goals. Managing attendance and compliance to ensure a productive and engaged workforce.
4. Service Excellence: Cultivating strong, strategic relationships with executives, senior managers, and support staff. Ensuring we consistently deliver exceptional service and maintain high client satisfaction, while driving continuous improvement.
5. Living the Nimble Values: As a leader, create a positive impact by leading with enthusiasm, driving positive outcomes, and contributing to a productive work environment. Demonstrate accountability, innovate for better processes, and lead with integrity, ensuring decisions align with company values and ethics.

Requirements

• 5+ years of management experience in operations, particularly in a collections or credit management environment
• A proven track record of managing large teams (80+ employees) and developing talent
• Proven expertise in portfolio management, client relationship building, and team leadership
• Management reporting experience
• The ability to drive operational success while optimizing productivity and quality KPIs
• Strong problem-solving and strategic thinking skills with a focus on continuous improvement
• Mid to high-level computer literacy and experience with dialler systems
• Strong communication and interpersonal skills to engage and motivate diverse teams
• A results-driven mindset with the ability to manage under pressure and meet targets
• Advanced presentation skills

Remuneration and Benefits

• Competitive salary
• Performance-based incentives
• Comprehensive benefits package, including funeral cover, group life cover, disability cover (full cost to employer)
• Subsidised schooling at Peak Child
• Paid maternity and birthday leave
• Wi-Fi access
• Annual performance reviews linked to remuneration adjustments
• Bursary opportunities

Why should you apply?

Are you a dynamic, results-driven leader with a passion for driving operational excellence? Do you have a knack for inspiring and managing teams to deliver outstanding results? If you're ready to take on an exciting challenge in a fast-paced, high-energy environment, we want to hear from you!

This appointment will be made in line with the company's Employment Equity Plan.