Collections Consultant - homechoice (Fixed term contract) (Southern Suburbs (Cape)

HomeChoice Holdings Limited; Cape Town; On-site; ZAR 150,000 - 200,000; Full time

Job summary

A leading South African homeware retailer is seeking a Collections Consultant for a fixed-term contract in Cape Town. The role focuses on obtaining reasonable repayment outcomes from customers, improving cash flows, and minimizing bad debts. You will meet departmental objectives while ensuring a professional customer experience through effective communication and problem-solving skills. A successful candidate requires a Grade 12 qualification and at least one year of experience in a contact center environment.

Qualifications

• Minimum of 1 year experience in Collections industry.
• Must be computer literate (Email, Internet, Word, Excel).

Responsibilities

• Achieve performance metrics for collections.
• Educate customers on payment profiles and provide exceptional service.
• Negotiate payments following the established call script.

Skills

Problem Solving

Customer Service

Conflict Management

Education

Grade 12 / Matric

Tools

Microsoft Word

Microsoft Excel

Email

Internet

Job description

Job title : Collections Consultant - homechoice (Fixed term contract) (Southern Suburbs (Cape))

Job Location : Western Cape, Cape Town Deadline : July 25, 2025 Quick Recommended Links

• Jobs by Location
• Job by industries

Description

• homechoice is a leading South African homeware retailer.
• For over 35 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.
• This role will be ideal for a candidate will be responsible for telephonically obtaining a reasonable repayment outcome from customers who have outstanding debt with the Company in order to generate cash flows, minimise bad debts and ensuring rehabilitation for distressed borrowers.

Here’s what you can expect to be doing in the role

• Meet department objectives by achieving performance metrics (targets) set and collecting as per department standard
• Meet operational and quality efficiencies
• Rehabilitate and educate customers with regards to their payment profile
• Provide an exceptional customer experience
• Negotiate payments from customers following the call script, within dialler time
• Ensure a professional, polite and efficient service is offered by acting as an ambassador at all times both internally and externally

Requirements

What you'll need to do this role

• Grade 12 / Matric or equivalent
• Minimum of 1 years’ experience within the Collections industry in a Contact Centre environment
• Must be computer literate (Email, Internet, Word and Excel)
• Proven track record in problem solving whilst constructively managing conflict and disputes

Behaviours we love

• Wow my customer
• Deliver insight-led solutions my customers need
• treat the business as my own
• Take accountability
• Be curious, creative & explore opportunities