Collections and Field Sales Representative (Somali Speaking)

ikeja; Wes-Kaap; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading telecommunications company based in South Africa is seeking a Collections and Field Sales Representative for a 4-month contract. The role involves driving customer acquisition and promoting wireless internet activations in township communities. Ideal candidates require a matric certificate, fluency in Somali, and 1-2 years of experience in a target-driven environment. Proficiency in building community relationships and sales skills are essential. This position offers flexibility in hours to meet community engagement needs.

Qualifications

• Minimum of a matric certificate (Grade 12).
• A Diploma or Certificate in Sales, Marketing, Business or a related field will be an advantage.
• At least 1-2 years of experience in collections and field sales.

Responsibilities

• Drive customer acquisition and promote hotspot activations.
• Conduct in-person visits to follow up on overdue customer accounts.
• Build strong relationships with community leaders to drive credibility.

Skills

Fluency in Somali

Excellent communication skills

Strong negotiation abilities

Self-motivated

Organizational skills

Education

Matric certificate (Grade 12)

Diploma or Certificate in Sales, Marketing, or Business

Job description

This is a 4 months fixed term contract

We are seeking a passionate and driven Collections and Field Sales Representative who will play a key role in representing ikeja's brand on the ground. This role focuses on driving sales, building meaningful relationships with customers and maintaining a positive brand image. You will engage directly with customers to achieve sales targets, foster trust and share valuable insights and feedback with the management team.

As part of our sales team, your work will directly influence ikeja’s sales strategy and product offering, making this an exciting opportunity to contribute to the company’s growth while developing strong professional relationships.

We are looking for an individual who is self-directed, detail-oriented, personable and thrive in a dynamic, field-based environment.

If you are energized by the prospect of joining ikeja, eager to hit the ground running and motivated to contribute as a key player on our team, we want to hear from you!

Key Responsibilities

The Collections and Field Sales Representative is responsible for driving customer acquisition, promoting hotspot activations and representing ikeja positively across township communities. This is a mobile role requiring proactive engagement across assigned areas, direct execution of sales and lead generation, oversight of brand ambassadors and contribution to customer retention and collections. The ideal candidate thrives in a community-based, target-driven environment and demonstrates high levels of initiative, professionalism and resilience.

Sales, Lead Generation and Customer Engagement

• Promote and sell ikeja’s wireless internet and hotspot activations within designated township areas.
• Execute pre-sales (lead generation) and sales (customer sign-ups) activities through door-to-door visits, cold calls and in-person meetings.
• Identify new sales opportunities aligned with area priorities (e.g., Wave product, recycled prime stock).
• Present service plans, pricing and installation processes clearly to prospective customers.
• Achieve and exceed monthly sales targets, with commission opportunities tied to performance.
• Ensure retention of signed-up customers through follow-up, relationship-building and assistance.

Door-to-Door Collections and Retentions

• Conduct in-person visits to follow up on overdue customer accounts in a respectful and solution-focused manner.
• Reinforce ikeja’s value proposition and assist customers in remaining connected where possible.
• Support the collections team by gathering feedback and escalating serious payment issues or disputes.

Oversight of Brand Ambassadors and Field Agents

• Monitor, support and validate Brand Ambassador activity within your zone.
• Report discrepancies or non-performance to your Line Manager.
• Coach and redirect Brand Ambassadors as needed to ensure alignment with company standards.
• Recommend potential community members for Brand Ambassador or agent roles.

Community Engagement and Brand Building

• Build strong relationships with community leaders, landlords and influencers to drive credibility and local support.
• Participate in events, activations and campaigns to build brand visibility and trust.
• Represent ikeja professionally in all interactions with community members and stakeholders.

Reporting and Market Intelligence

• Submit daily field reports covering sales activity, leads, collections/retentions follow-ups and brand ambassador oversight.
• Share insights on market trends, customer feedback and barriers to sales or retention.
• Conduct field-based market surveys and contribute to localised intelligence gathering.

Qualifications:

• Minimum of a matric certificate (Grade 12).
• A Diploma or Certificate in Sales, Marketing, Business or a related field will be an advantage.

Experience:

• Fluency in Somali (spoken and written) is required for this role.
• At least 1-2 years of experience in collections and field sales, direct sales or community engagement roles.
• Experience in a target-driven environment with a proven track record of meeting or exceeding sales goals.
• Familiarity with working in township areas or engaging with diverse communities is highly desirable.

Other Requirements:

• Must have a valid driver’s license and access to reliable transportation.
• Comfortable working flexible hours, including weekends, to meet community engagement needs.

Skills and Competencies:

• Excellent communication and interpersonal skills.
• Strong negotiation and persuasion abilities.
• Self-motivated with a results-driven approach.
• Ability to work independently and manage time efficiently.
• Strong organizational skills and attention to detail.

How to apply:

To apply for this role, please submit your recent resume outlining your experience and qualifications.

Should you not hear from us within 14 working days of the closing date, please consider your application unsuccessful.