Coffee Shop Manager

Empact Group; Newcastle; On-site; ZAR 25 000 - 45 000; Full time

Job summary

An established industry player is seeking a dedicated Coffee Shop Manager to oversee daily operations and lead the front of house team. This role requires a passion for customer service and the ability to manage multiple projects effectively. The ideal candidate will have a relevant tertiary qualification and at least three years of supervisory experience. With a focus on delivering exceptional service, you will proactively address inquiries and enhance the customer experience. Join a dynamic environment where your innovative ideas can flourish and contribute to a first-class service culture.

Qualifications

• Minimum 3 years’ experience in a supervisory position.
• Experience with functions or events is desirable.

Responsibilities

• Daily planning and operation of the front of house team.
• Deliver a consistent, first-class, customer-focused service.

Skills

Computer Literacy

Interpersonal Skills

Customer Service Skills

Communication Skills

Project Management

Innovative Thinking

Education

Tertiary Qualification in Hospitality

Job description

Job title : Coffee Shop Manager

Job Location : KwaZulu-Natal, Newcastle

Deadline : May 23, 2025

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The Main Purpose of the job

• The successful applicant will be responsible for the daily planning and operation of the front of house team, dealing with inquiries or queries proactively and efficiently, and delivering a consistent, first-class, customer-focused service to clients.

Education And Experience Required

• Relevant tertiary qualification in hospitality, catering, or hotel management
• Minimum 3 years’ experience in a similar supervisory position
• Experience working with functions or events is desirable

Knowledge, Skills And Competencies

• Computer literate
• Knowledge of South African industry-specific laws
• Exceptional interpersonal skills, both in person and by telephone, with high professionalism and excellent written and spoken English
• Good communication skills
• Customer service skills
• Ability to manage multiple projects and work assignments
• Develop innovative ideas to deliver first-class service

Key Areas Of Responsibility

• Daily planning and operation of the front of house team
• Deal with inquiries or queries proactively and efficiently
• Deliver a consistent, first-class, customer-focused service to clients