Coffee Shop Manager

The Main Purpose of the job

The Successful applicant will be responsible for the daily planning and operation of the front of house team, deal with inquiries or queries in a proactive and efficient manner and to deliver a consistent, first class, customer focused service to clients.

Education and Experience required:

• Relevant tertiary qualification in hospitality, catering or hotel management
• Minimum 3 Years’ experience in a similar supervisory position
• Experience working with function or events is desirable

Knowledge, Skills and Competencies:

• Computer literate
• Knowledge of South African Industry specific laws
• Exceptional interpersonal skills both in person and by telephone, with high professionalism and excellent written and spoken English
• Good communication skills
• Customer service skills
• Ability to manage multiple projects and work assignments
• Develop innovative ideas to deliver a first-class service

Key areas of responsibility:

• Daily planning and operation of the front of house team
• Deal with enquiries or queries in a proactive and efficient manner
• To deliver a consistent, first class, customer focused service to clients.