COE and Business Process Manager | Fourways

Responsibilities:

Strategic Process Management:

• Develop and execute methods to analyse and optimise business processes.
• Lead the CoE in designing, implementing, and refining business processes aligned with organisational strategy.
• Transition from product-centric processes to customer journey-focused methodologies.
• Evaluate and implement new technologies to create innovative, competitive advantages.

Continuous Improvement & Innovation:

• Promote a culture of innovation using tools like idea platforms, jam sessions, and hackathons.
• Drive initiatives to enhance delivery efficiency, resource utilisation, and operational effectiveness.
• Lead digital transformation and process automation efforts to boost productivity and scalability.
• Conduct post-project reviews to extract lessons learned for future improvements.

Change Management & Communication:

• Oversee transformational change initiatives, applying structured change management approaches.
• Develop frameworks and strategies for IT, process, and people transformation efforts.
• Ensure effective communication and alignment through multi-channel communication strategies.
• Collaborate with HR to integrate change initiatives with broader organisational objectives.

Governance & Compliance:

• Implement delivery governance frameworks for cross-functional efficiency.
• Ensure compliance with internal policies and regulatory standards in process and project governance.
• Standardise Agile and hybrid methodologies, tools, and best practices.

Stakeholder Engagement:

• Build relationships with key stakeholders, ensuring alignment of processes with business goals.
• Communicate the vision for process transformation across all levels of the organisation.

Process Automation & Documentation:

• Design automated solutions for routine tasks and develop smart workflows integrating human and machine tasks.
• Ensure accurate documentation of all business processes for ease of understanding and execution.

Performance & Budget Management:

• Establish KPIs for tracking process improvements and their impact.
• Oversee the department’s budget, ensuring alignment with strategic priorities and ROI maximisation.

Skills and Competencies:

• Stakeholder management: Build collaborative relationships across the organisation.
• Strategic thinking: Develop and align processes with long-term business goals.
• Innovation leadership: Drive creativity and process improvement initiatives.
• Change management: Successfully manage complex organisational transformations.
• Governance and compliance: Implement and monitor frameworks ensuring adherence to standards.

Qualifications:

• Bachelor’s degree in Business Administration, Management, Information Systems, or a related field.
• A Master’s degree or MBA.

Experience:

• 10+ years of progressive experience in business process leadership roles.
• 5+ years in a management position with a strong focus on innovation and transformation.
• Proven track record in planning and organising resources within a dynamic environment.