Coding and Marking Technician

Marking Solutions (Pty) Ltd; Pietermaritzburg; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading company imprints coding and marking printers in South Africa is seeking a skilled technician in Pietermaritzburg. The role entails managing Continuous Inkjet Printers at manufacturing sites, ensuring efficient operations, and delivering exceptional customer service even under pressure. Ideal candidates will possess an electrical qualification and a strong work ethic.

Benefits

Comprehensive training program

Competitive salary with overtime

Commission on printer sales

Long-term growth opportunities

Qualifications

• Capable of operating and resolving issues with Continuous Inkjet Printers.
• Manage customer relationships and service delivery independently.
• Willingness to learn and adapt within a fast-paced manufacturing environment.

Responsibilities

• Manage and maintain Continuous Inkjet Printers at customer sites.
• Handle printer breakdowns and ensure operational efficiency.
• Conduct planned service call outs and manage inventory of ink and solvent.

Skills

Problem Solving

Customer-focused attitude

Ability to work under pressure

Education

Electrical qualification - either N3/N4

Job description

Job description

Company Description

Marking Solutions is an importer and distributor of Coding and Marking printers that print batch codes on various products. We are the exclusive agent for the Leibinger Continuous Inkjet (CIJ) printer in South Africa and supply various blue-chip manufacturers, in KZN, JHB and Cape Town. Further to this, we have developed our own private label brand called Marksol. Under this brand, we import our own brand of printers from China and sell Thermal Inkjet (TIJ) Printers and Laser printers to companies in various industries.

Role Description

For this specific role you will be responsible for managing and looking after a selection of approximately 30 Leibinger Continuous Inkjet Printers which are based at 4 key manufacturing sites in Pietermaritzburg.

The environment which you will be working in, is typically a manufacturing facility where it is fast paced and stressful. Our printer(s) are integrated on our customers production lines and when there is a printer break down it is key that you are able to work under pressure and keep a level head to identify what the issue is and then deliver on solving the issue and getting the line back online.

As important as having the necessary skill set to be able to work on a Continuous Inkjet Printer, you need to be able to work in a stressful and high-pressured environment and be able to handle customers who are hard to work with and might get irritated with you, as they want their production line to start working.

You will be responsible for the day-to-day tasks associated with coding and marking printers at our customers manufacturing facilities, ensuring accurate and efficient operation. Some of the issues you will be responsible for include:

• Making sure all printers have ink and solvent before production starts
• Jet alignment issues
• Nozzle blockages
• Suction pump failures
• Planned service call outs
• Loss of pressure, mainly pressure pump faults
• charge electrode replacements
• phasing faults

Our head office is based in Johannesburg, we have a satellite workshop based in Pinetown, where spare parts and consumables are stored as well as a facility for you to repair any damaged printers. You will be responsible for managing your customers and dealing with issues by yourself independently.

This position is for someone who works well under pressure, is able to manage themselves professionally especially in situations where there is a lot of pressure and stress from customers. You will need to be able to solve issues, think out the box and be independent.

Qualifications

• Electrical qualification - either N3/N4

Key Requirements

• Own vehicle
• Basic knowledge of packaging and processing
• Willingness to learn and develop expertise in our industry
• Strong work ethic and customer-focused attitude

What We Offer

• Full on, 1 week training in Johannesburg with our Technical manager as well as guidance for the first two weeks when you are back in Pietermaritzburg.
• Three months' probation period where you will be responsible to deliver on KPI's
• Competitive salary with a comfortable overtime allowance
• Commission on printer sales
• Long-term growth opportunities within the company