Cluster Revenue Manager

Accor Hotels; Johannesburg; On-site; ZAR 300,000 - 600,000; Full time

Job summary

An established industry player in hospitality is seeking a Revenue Manager to optimize room and conference sales. In this pivotal role, you will leverage your expertise to develop effective pricing strategies and implement revenue plans that align with budget targets. You will analyze market conditions, forecast trends, and provide training to various departments to enhance overall performance. Join a dynamic team where your contributions will shape the future of hospitality and create memorable experiences for guests. If you are passionate about revenue management and thrive in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• 5+ years' experience in Revenue Management at a hotel preferred.
• Strong computer skills and number-oriented with advanced Excel.

Responsibilities

• Maximize revenue incomes for individual, group, and conference business.
• Develop and execute an optimal revenue strategy.

Skills

Revenue Management

Business Acumen

Leadership Skills

Analytical Skills

Communication Skills

Problem-Solving

Presentation Skills

Education

5+ years in Revenue Management

Experience in Multi-Property Management

Tools

Microsoft Excel

Revenue Systems

Job description

We are far more than a worldwide leader.

We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Discover the life that awaits you at Accor, visit our website.

Position Overview

Reporting to the Cluster General Manager, the position is primarily responsible for achieving the optimal mix of rooms and conference sales revenues to achieve budget RevPAR targets. This will be done through effective pricing strategies, implementation of achievable revenue plans, and production of historical data.

Key Responsibilities

1. Maximize Revenue Incomes for Individual, Group, and Conference business.
2. Implement weekly RevPro meetings with a directive on Revenue Strategies.
3. Discuss Sales Strategies with Sales and Marketing Manager and General Managers.
4. Maintain and manage all Reservation Channels, ensuring RIL rate integrity policies.
5. Analyse Market Conditions and Trends.
6. Analyse Business Opportunities.
7. Develop, execute, and review an optimal revenue strategy.
8. Provide education and training to Front Office, Reservation, and Sales.
9. Active role in Forecast and Budget creation and Sales and Marketing Plan.
10. Create a team-working environment promoting morale and commitment, pride, and performance in the reservations department and the hotel.
11. Ensure all directions are followed at the request of Senior Management.
12. Manage the room inventory to maximize yield per available room.
13. Educate team members on local, regional, and corporate programs.
14. Analyse the impact of promotional programs.
15. Update and maintain all 3rd party websites on a daily basis.
16. Update and maintain GDS – TARS & Hotel Distribution.
17. Set daily selling hurdle and market rate to maximize yield.
18. Implement an upselling program.
19. Maintain communication of any changes to Senior management.
20. Effective communication on the hotel level and with the Regional Director of Revenue.
21. Create and communicate overbooking policy and adjust according to market mix, daily movements, historical wash, and lead times.
22. Conduct competition analysis for all main reservation channels.
23. Record turn-aways in PMS.
24. Update daily Pickup report.
25. Review no-shows with Sales and Marketing and decide about charging fees.
26. Control all reservation movements for standard coding with direct feedback and monthly training on mistakes.
27. Ensure correct market segmentation of gained business.

Qualifications

Success in the role will be determined through evaluation by demonstrating the following minimum qualifications:

1. Minimum 5 years' experience in Revenue Management at a Hotel is preferable.
2. Strong business acumen and ability to identify and capitalize on business opportunities.
3. Multi-property management is a plus.
4. Excellent leadership, motivation, and communication skills.
5. Strong computer skills and number-oriented.
6. Written and spoken professional business English language.
7. Good presentation skills.
8. Advanced Microsoft Excel and prior experience with revenue systems are required.
9. Demonstrate the ability to forecast sales and trends in the market.
10. Ability to work in a stressful environment and good analytical approach to problem-solving.
11. Proven ability to build and maintain good relationships.
12. Communicate thoughts, actions, and opportunities clearly with assertive skills.