Cluster Manager, East London

Sheldon Recruitment; East London; On-site; ZAR 300,000 - 600,000; Full time

Job summary

An established industry player is looking for a Cluster Manager to join their team in East London. This permanent role involves developing business plans for service stations and ensuring compliance with organizational and regulatory requirements. The ideal candidate will have a strong background in FMCG sales and customer relationship management, along with excellent communication and organizational skills. The position offers a market-related salary package, including a 13th cheque, provident fund, and company benefits such as a car and laptop. If you're ready to make a significant impact in a dynamic environment, this opportunity is for you.

Benefits

13th cheque

Provident fund

Medical aid

Company car for business purposes

Laptop

Cell phone

Qualifications

• 3-5 years of customer account management experience in fuel or related industry.
• Valid drivers license and extensive travel required.

Responsibilities

• Develop service station business plans with retailers.
• Monitor achievements against key performance indicators.
• Provide market intelligence to management.

Skills

FMCG Sales

Customer Relationship Management

Self-management

Communication skills

Problem identification

Organizational skills

Attention to detail

Training skills

Education

Higher Certificate

National Diploma

Degree

Tools

Excel

Word

PowerPoint

Outlook

Job description

(Basic + 13th cheque, provident, medical, company car for business purposes, laptop and cell phone)

We are seeking a Cluster Manager for a permanent role based in East London, Eastern Cape.

Applicants are required to meet the following criteria:

• Higher Certificate / National Diploma / Degree
• Valid drivers and extensive travel required
• FMCG Sales / Customer Relationship Management experience
• 3-5 years’ customer account management experience in fuel / related industry
• Intermediate computer literacy in Excel, Word, PowerPoint and Outlook
• Knowledge of SHEQ and regulatory requirements within the fuel / related industry
• Behavioral attributes include: self-management, positive conflict resolution, organizational skills, commitment, honesty, communication, relationship building, customer service excellence, good work ethic, training skills, enthusiasm, attention to detail, problem identification, adaptable, innovative, ability to work under pressure
• Due to their equity standing, an EE candidate is sought

The successful applicant would be responsible for, but not limited to:

• Development of service station business plans in conjunction with retailers
• Execution of business plans and monitoring of achievements with corrective action to ensure achievements in line with key performance indicators
• Monthly calls in line with agenda
• Sales target achievement against sales budget
• Optimal resource allocation
• Provision of market intelligence to management and point of contact for retailers on operational issues
• Dealer Compliance in line with organizational and regulatory requirements
• Payment for product in line with policy
• Customer Service Agent and image stewardship evaluations
• Dealer Satisfaction Index / Relationship Management via Retailer surveys
• Dealer support
• Training and subject matter expertise on process and standards
• Accurate wet stock management
• Corrective action in conjunction with maintenance and logistics teams as required

Salary: Market related package including salary, 13th cheque, provident, medical, company car for business purposes, laptop and cell phone.

Please email detailed CV and supporting documentation and salary requirements through to [e-mail] with “Cluster EL” in the subject line.

If you have not received a response within 7 working days, please consider your application unsuccessful.