Cluster/ Regional Manager

Abantu Staffing Solutions; East London; On-site; ZAR 300 000 - 600 000; Full time

Job summary

An established industry player is seeking a Cluster Manager to engage with retailers and drive business success in the Eastern Cape. This role involves developing and executing strategic business plans, ensuring compliance with standards, and maximizing profit margins. The ideal candidate will possess strong customer relationship management skills and a background in sales within the fuel industry. Join a dynamic team where your expertise will contribute to operational excellence and customer satisfaction. If you are a proactive individual with a passion for driving results, this opportunity is perfect for you.

Qualifications

• 3-5 years in customer account management in the fuel industry.
• Intermediate computer literacy in MS Office tools.

Responsibilities

• Develop business plans with retailers and monitor achievements.
• Ensure dealer compliance with organizational and regulatory requirements.

Skills

Customer Relationship Management

Sales Management

Organizational Skills

Communication Skills

Problem Identification

Attention to Detail

Education

Higher Certificate / National Diploma / Degree

Tools

Excel

Word

Power Point

Outlook

Job description

Job Description:

The Cluster Manager is required to engage Retailers consistently and act as the primary contact point for all Business-related issues and opportunities. The Cluster Manager will operate in the eastern half of the Eastern Cape and represent the company in maximising profit margins, to ensure delivery of value to the Retailer, ensure compliance to Chevron standards and execute image stewardship in line with agreed targets.

Experience and Qualifications:

• Higher Certificate / National Diploma / Degree
• Un-endorsed drivers licence
• FMCG Sales / Customer Relationship Management experience
• 3-5 years customer account management experience in fuel / related industry
• Intermediate computer literacy in Excel, Word, Power Point and Outlook
• Knowledge of SHEQ and regulatory requirements within the fuel / related industry
• Behavioural attributes include self-management, positive conflict resolution, organisational skills, commitment, honesty, communication, relationship building, customer service excellence, good work ethic, training skills, enthusiasm, attention to detail, problem identification, adaptable, innovative, ability to work under pressure

Key Responsibilities:

• Development of service station business plans in conjunction with retailers
• Execution of business plans and monitoring of achievements with corrective action to ensure achievements in line with key performance indicators:

1. monthly calls in line with agenda
2. sales target achievement against sales budget
3. optimal resource allocation

• Provision of market intelligence to management and point of contact for retailers on operational issues
• Dealer Compliance in line with organisational and regulatory requirements:

1. Payment for product in line with policy
2. Customer Service Agent and image stewardship evaluations
3. Dealer Satisfaction Index / Relationship Management via Retailer surveys

• Dealer support:

1. training and subject matter expertise on process and standards
2. accurate wet stock management
3. Corrective action in conjunction with maintenance and logistics teams as required