Club V Coach

Virgin Active South Africa (Pty) Ltd; Gauteng; On-site; ZAR 100,000 - 190,000; Full time

Job summary

Virgin Active South Africa (Pty) Ltd is seeking dedicated staff to supervise children in Club-V activities, ensure engaging and well-prepared camps, and maintain accurate attendance and bookings. You will manage access stats and member documentation, while striving to meet or exceed sales targets.

Ideal candidates have a recognized fitness qualification, up-to-date first aid and Club-V training, plus strong communication and group programming skills.

Qualifications

• Must hold a recognized fitness qualification.
• First aid training up to date.
• In-house Club-V training and Active Play training up to date.
• Strong presentation and group programming skills.
• Excellent communication and motivational abilities.
• Experience in coaching and giving constructive feedback.
• Affinity for entertaining and engaging children.

Responsibilities

• Ensure children are entertained and active during visits and supervised at all times.
• Deliver high-standard activities and camps with thorough preparation.
• Log participation statistics and complete bookings for camps.
• Load access stats on LSR in a timely manner.
• Manage sales budgets and targets (≥100%).
• Maintain member documentation and cards with photos.
• Address complaints promptly with confident feedback within 24 hours.
• Provide examples of planned activities and rosters.

Skills

Fitness qualification

First Aid

Club-V Training

Active Play Training

Presentation skills

Group programming

Excel

Word

PowerPoint

Communication skills

Coaching and feedback

Team motivation

Children entertainment

Timetable management

Education

Recognized Fitness Qualification

Tools

Excel

Word

PowerPoint

Job description

Your Purpose...

• To maintain a quality product, delivering great classes and member service.
• To ensure that children are kept entertained and active for the duration of their visit to Club-V and are supervised at all times.
• To effectively manage the 2 consecutive hour rule in Club-V Max.
• To effectively manage sales budgets and targets – equal to or greater than 100%.
• To competently know and adhere to all emergency procedures.
• To ensure all operating standards are met and to have knowledge of all operating standards.
• To actively maintain a clean and safe environment according to Health and Safety Standards and Brand Standards.

Your Duties and Responsibilities...

• To ensure that children are kept entertained and active for the duration of their visit and are supervised at all times.
• To ensure the delivery of activities and camps are of a high standard and are well prepared.
• To ensure that participation stats are logged after each class and bookings are completed for holiday camps.
• To ensure that access stats are timeously loaded on LSR.
• To effectively manage sales budgets and targets – equal to or greater than 100%.
• To ensure that sales administration is in place to avoid expiring contracts.
• To proactively sell Club-V Max to prospective members and get referrals from guests, birthday parties and holiday camps.
• To ensure that all relevant member documentation is received and cards are issued with photographs taken.
• To ensure that complaints are dealt with effectively and confident feedback is given within 24 hours.
• To be able to provide examples of planned activities and activity rosters.
• To maintain control of the Club-V Max environment.
• To report any incidents immediately to the MOD/Club-V Manager.
• To control stock within Club-V Max, including toys, arts and crafts, consumables, cleaning aids etc. using the relevant checklists.

Our Minimum Requirements...

We can’t live without…

• A recognized Fitness Qualification
• A Clear Criminal Check
• Up to date First Aid Training
• Up to date in-house Club-V Training
• Up to date Active Play Training
• Presentation skills
• Group programming skills and able to execute a plan
• Ability to conduct group classes for children
• Able to work on Excel, Word and PowerPoint
• Communication and motivational skills
• Coaching and feedback skills
• Affinity for children
• Ability to entertain children
• Able to conduct physical games and activities with confidence
• Able to set-up and manage timetables
• Able to learn and implement new juniors programmes.

We'd like you to have...

• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success.
• A commitment to making a difference in people’s lives.
• A Growth mindset
• The ability to work independently.
• Trustworthiness (must always act in doing the right thing)
• A drive to create moments of magic for our members.
• The ability to make decisions and take ownership and responsibility for the decision.
• Action orientation

We'd love you to have...

• Wellness knowledge, beyond the health club
• The ability to make quick and bold decisions.
• The ability to be agile.
• The ability to be collaborative.
• High Interpersonal skills (EQ)