Club General Manager

Planet Fitness; Johannesburg; On-site; ZAR 223,200 - 334,800; Full time

Job summary

A renowned fitness organization is seeking a Club General Manager in Johannesburg to lead a high-performing team and operate gym facilities at the highest standards. The role focuses on driving operational excellence, enhancing customer experience, and achieving revenue targets. Candidates should have a passion for health and fitness, with experience in people management and commercial growth.

Qualifications

• Passionate about the health and fitness industry.
• Proven track record in developing high-performing teams.
• Ability to work during peak times, including evenings and weekends.

Responsibilities

• Manage club operations and team performance.
• Drive membership sales and exceed revenue targets.
• Ensure compliance with health and safety standards.

Skills

Leadership

People Development

Commercial Acumen

Customer Service Excellence

Operational Management

Job description

Join to apply for the Club General Manager role at Planet Fitness

Overview

The Club General Manager (CGM) is responsible for leading a high‑performing team, fostering a culture of engagement, and operating Planet Fitness’s gym facilities to the highest standards. The CGM reports to a Regional Operations Manager and collaborates with other club managers to share best practice.

Key Responsibilities

• Manage the club team and maintain high service and brand standards.
• Drive club performance through detailed analysis and continuous improvement.
• Recruit, develop, and performance‑manage a high‑performing team.
• Exceed membership sales and revenue targets by supporting the sales team.
• Operate within the agreed expenditure budget, focusing on payroll, operating expenses, and stock control.
• Manage club licenses and ensure compliance with all licence agreements.
• Ensure proper cash handling and health & safety procedures across the club.
• Maintain a clean, well‑presented club environment.
• Respond promptly to member comments and queries and resolve operational breakdowns.

Key Performance Areas

• Driving the performance of your club by investing time in getting into the detail behind your club's results.
• Striving for continuous improvement across your club with clear plans in place at all times to deliver a strong financial and operational performance.
• Focusing on high service and standards to deliver a best in class member experience in your club at all times.
• Exceptional leadership qualities, with strong commercial and management skills, to maximize overall profitability of the club.
• Deliver on brand values to understand the operations of your club and promote all products and services to maximize profit & control expenses.
• Recruit, develop and performance‑manage a high‑performing team to deliver high standards in all areas of the business.
• Aim to exceed new membership sales and revenue targets through management and support of the sales team.
• Operate your club within agreed expenditure budget with focus on payroll costs, operating expenses and stock control.
• Manage all licenses within club and ensure compliance to license agreements.
• Ensure adherence to cash handling processes.
• Adhere to health and safety standards to all areas of the club at all times.
• Provide adequate health and safety cover for operational areas (first aid, pool lifesaving & manager on duty).
• Ensure all areas of the club are well presented and maintain high standard of cleanliness.
• Manage operational breakdowns and service issues effectively and efficiently.
• Resolve and respond to member comments and queries promptly.

Experience & Competencies

• A true passion for the health and fitness industry.
• Possess a strong track record of people development.
• A strategic and commercial growth mindset.
• Ability to develop high‑performing teams while balancing strong people skills and commercial results.
• Demonstrate an agent for change, positively bringing out the best in others with a highly flexible style and approach.
• Tenacity, high integrity, and accountability with a desire to do the right thing to a high standard.
• Ability to work at peak times (including evenings and weekends) – essential.
• Reliable transport.

Job Details

• Seniority level: Mid‑Senior level
• Employment type: Full‑time
• Job function: Other
• Industry: Consumer Services

Contact

CVs can be sent directly to [e-mail]. If you have not heard from the HR department within 14 days, consider your application unsuccessful.*