Club General Manager

The Club General Manager is accountable for the smooth operations of the gym facility.

POSITION INFO: Purpose of the job:

• Planet Fitness is looking to employee a new Club General Manager (CGM) for one of our world-class gym facilities.
• The purpose of this role is to take a hands-on approach and drive a culture of high performance and high engagement within our clubs.
• The CGM will report to a Regional Operations Manager and will form an integral part of the talented team of club general managers and fitness professionals operating within this highly entrepreneurial environment.
• You will manage your team within your own club and forge close working relationships with other Gym Managers within your region by sharing best practices and leveraging one another’s expertise accordingly.

Key Performance Areas include:

• Driving the performance of your club by investing time in understanding your club’s results.
• Striving for continuous improvement across your club with clear plans to deliver strong financial and operational performance.
• Focusing on high service and standards to deliver a best-in-class member experience in your club at all times.
• Exhibiting exceptional leadership qualities, with strong commercial and management skills, to maximize overall profitability of the club.
• Delivering on brand values to understand the operations of your club and promote all products and services to maximize profit and control expenses.
• Recruiting, developing, and performance managing a high-performing team to deliver high standards in all areas of the business.
• Aiming to exceed new membership sales and revenue targets through management and support of the sales team.
• Operating your club within the agreed expenditure budget with a focus on payroll costs, operating expenses, and stock control.
• Managing all licenses within the club and ensuring compliance with license agreements.
• Ensuring adherence to cash handling processes.
• Adhering to health and safety standards in all areas of the club at all times.
• Providing adequate health and safety cover for operational areas (first aid, pool lifesaving & manager on duty).
• Ensuring all areas of the club are well presented and maintaining high standards of cleanliness.
• Managing operational breakdowns and service issues effectively and efficiently.
• Resolving and responding to member comments and queries promptly.

Experience & Competencies Required:

• A true passion for the health and fitness industry.
• Possessing a strong track record of people development.
• A strategic and commercial growth mindset.
• A flair for developing high-performing teams while balancing strong people skills with positively impacting commercial results of your facility.
• Acting as an agent for change, positively bringing out the best in others, and demonstrating a highly flexible style and approach.
• Tenacity, high integrity, and accountability with a desire to do the right thing to a high standard are a must.
• Able to work at peak times (including evenings and weekends) is essential.
• Having reliable transport.

CVs can be sent directly to:

Please note that if you have not heard from the HR department within 14 days, consider your application unsuccessful.