Cloud Engineer at Talent on Tap

Talent on Tap; Sandton; Hybrid; ZAR 400 000 - 800 000; Full time

Job summary

An established industry player is seeking a Senior Cloud Engineer to enhance their cloud systems and services. In this dynamic role, you will be responsible for supporting, maintaining, and administering cloud environments, focusing on private hypervisor technologies. You will work closely with clients to ensure their needs are met with professionalism and urgency while mentoring junior engineers. This is a fantastic opportunity to join a leader in ICT solutions, where your contributions will directly impact the technological backbone of businesses. If you are passionate about cloud technologies and thrive in a collaborative environment, this role is perfect for you.

Benefits

Provident fund

Group Life Assurance

Qualifications

• 5+ years in a support engineer role with first and second-line support.
• Proven experience in documenting and implementing best practices.

Responsibilities

• Design and manage private cloud environments using VMWare and Nutanix.
• Provide support for hardware, software, and network issues.

Skills

Problem-solving skills

Communication skills

Attention to detail

Planning and organizing

Teamwork

Analytical skills

Time management

Customer support

Education

Grade 12

BSc (NQF 7) in Information Technology

BSc Honors (NQF 8)

Tools

VMWare

Nutanix

Hyper-V

Microsoft 365

Linux

Veeam

Commvault

Job description

The role of the Senior Cloud Engineer is to provide support, maintenance and administration on all cloud systems and services we provide. The Senior Cloud Engineer's primary focus needs to be on private hypervisor technologies as well as other systems and applications that make up cloud computing.

Senior Cloud Engineers provide support, maintenance, and administration on various components of a cloud computing environment, including but not limited to, hardware support, software support and network support. Being the last point of contact for clients, the Senior Cloud Engineer is expected to be professional, helpful and to aid with a sense of urgency, regardless of the level of incident. The role aims to exceed the client's expectations in dealing with any incidents or service requests.

The Cloud Support Engineer must have good technical knowledge and be able to communicate effectively and professionally to understand the problem and explain its solution. Excellent problem-solving skills and ability to communicate and work under pressure when required is essential. This individual needs to be able to work individually or as a team and cross-skill and mentor the junior members of staff.

Key duties and responsibilities:

• Customer Support
• Design, manage, maintain, optimise and implement private cloud environments - that make use of VMWare, Nutanix and Hyper-V.
• Design, manage, maintain, optimise and implement backup cloud environments - that makes use of Veeam and Commvault
• Respond to clients within SLA.
• Provide regular updates to clients with regards to incident updates.
• Cross-skill junior engineers.
• Provide Support & Maintenance of Hardware & Software.
• Manage, provision and troubleshoot Microsoft 365 Technologies.
• Ability to install and manage Linux servers and applications.
• Draft, Implement and Maintain Best Practice Technical principles.
• Ticket Management
• Prioritize own tasks, projects and tickets.
• Analyze issues and develop resolutions in a timely fashion.
• Track and manage your work record via regular time and ticket/task time entries.
• Documentation
• Document and Maintain Best Practice Technical Documentation.
• Complete and file checklists timeously.
• Track and manage your work record via regular time and ticket/task time entries.
• Contribute to the knowledge base by documenting common issues and solutions.
• Maintain accurate records of support activities and resolutions.
• Collaboration
• Communicate effectively with both technical and non-technical stakeholders.
• Escalate any ongoing, unresolved, or business-critical problems to your Technical Operations Manager in a timely fashion.
• Identify and suggest possible improvements on procedures or systems to your Technical Operations Manager.
• Training and Development:
• Stay updated on relevant, modern technologies, industry trends and Reflex Standard Operating Procedures (SOP).
• Participate in training sessions to enhance technical skills.

Education, Experience and Skills:

Required Experience minimum 5 years professional experience in a support engineer role (providing first and second-line support):

• Required Education:
• Grade 12
• BSc (NQF 7) Information Technology, Computer Science, or a related field.
• VMWare
• VCAP-DCV
• VCP-NV
• Nutanix
• Nutanix Certified Associate (NCA) v6.5
• Nutanix Certified Professional - Multicloud Infrastructure (NCP-MCI)
• Nutanix Certified Master - Multicloud Infrastructure (NCM-MCI) v6.5
• Linux
• LPIC Linux Essentials Entry Level Certificate.
• LPIC-1 Linux Administrator Certification.
• LPIC-2 Linux Engineer Certification.
• Microsoft:
• MS-102
• AZ-104

Beneficial Education

• BSc Honors (NQF 8) Information Technology, Computer Science, or a related field.
• VMWare
• VCDX-DCV
• VCP-SEC
• VCAP-NV
• Microsoft:
• AZ-700, AZ-305, AZ-140

Required Skills

• Proven experience in documenting and implementing best practices.
• Proven solution design experience.
• Excellent verbal and written communication skills.
• Ability to work well under pressure and meet tight deadlines.
• Attention to detail and high level of accuracy.
• Planning, organizing, and time management skills.
• Strong analytical and problem-solving skills.
• A responsible individual who adopts a results-driven approach.
• Positive attitude and a passion for the role.
• Team player.
• A professional appearance and approach.
• Own, reliable transport and a valid driver's license.
• Willing to travel domestically or internationally if and/or when required.
• Willing to work overtime when required.

Desired Skills:

• Vmware
• VCAP-DCV
• VCP-NV
• Nutanix
• Linux
• Microsoft
• MS-102
• AZ-104

Desired Qualification Level:

• Degree

About The Employer:

Leader in providing seamless Information and Communication Technology (ICT) solutions. Over 20 years operating. With a focus on building and managing the technological backbone that powers businesses, the company boasts vast in-house experience in networking and IP telephony and controls its service levels and pricing by owning its core fibre network and Tier III data centre.

Employer & Job Benefits:

• Provident fund
• Hybrid
• Group Life Assurance