Cloud Engineer At Talent On Tap

The role of the Senior Cloud Engineer is to provide support, maintenance, and administration on all cloud systems and services we provide.

The Senior Cloud Engineer's primary focus needs to be on private hypervisor technologies as well as other systems and applications that make up cloud computing. Senior Cloud Engineers provide support, maintenance, and administration on various components of a cloud computing environment, including but not limited to hardware support, software support, and network support.

Being the last point of contact for clients, the Senior Cloud Engineer is expected to be professional, helpful, and to aid with a sense of urgency, regardless of the level of incident.

The role aims to exceed the client's expectations in dealing with any incidents or service requests. The Cloud Support Engineer must have good technical knowledge and be able to communicate effectively and professionally to understand the problem and explain its solution.

Excellent problem-solving skills and the ability to communicate and work under pressure when required is essential.

This individual needs to be able to work individually or as a team and cross-skill and mentor the junior members of staff.

Key Duties and Responsibilities:

1. Customer Support
2. Design, manage, maintain, optimise and implement private cloud environments - that make use of VMWare, Nutanix, and Hyper-V.
3. Design, manage, maintain, optimise and implement backup cloud environments - that makes use of Veeam and Commvault.
4. Respond to clients within SLA.
5. Provide regular updates to clients with regards to incident updates.
6. Cross-skill junior engineers.
7. Provide Support & Maintenance of Hardware & Software.
8. Manage, provision and troubleshoot Microsoft Technologies.
9. Ability to install and manage Linux servers and applications.
10. Draft, implement and maintain Best Practice Technical principles.
11. Ticket Management
12. Prioritize own tasks, projects, and tickets.
13. Analyze issues and develop resolutions in a timely fashion.
14. Track and manage your work record via regular time and ticket/task time entries.
15. Documentation
16. Document and Maintain Best Practice Technical Documentation and file checklists timeously.
17. Contribute to the knowledge base by documenting common issues and solutions.
18. Maintain accurate records of support activities and resolutions.
19. Collaboration
20. Communicate effectively with both technical and non-technical stakeholders.
21. Escalate any ongoing, unresolved, or business-critical problems to your Technical Operations Manager in a timely fashion.
22. Identify and suggest possible improvements on procedures or systems to your Technical Operations Manager.
23. Training and Development
24. Stay updated on relevant, modern technologies, industry trends, and Reflex Standard Operating Procedures (SOP).
25. Participate in training sessions to enhance technical skills.

Education, Experience and Skills:

Required Experience: minimum 5 years professional experience in a support engineer role (providing first and second-line support).

Required Education: Grade 12, BSc (NQF 7) Information Technology, Computer Science, or a related field.

Certifications: VMWare, VCAP-DCV, VCP-NV; Nutanix Certified Associate (NCA) v6.5, Nutanix Certified Professional - Multicloud Infrastructure (NCP-MCI), Nutanix Certified Master - Multicloud Infrastructure (NCM-MCI) v6.5; Linux LPIC Linux Essentials, LPIC-1, LPIC-2; Microsoft MS-AZ-.

Beneficial Education: BSc Honors (NQF 8) Information Technology, Computer Science, or a related field.

Desired Skills: Proven experience in documenting and implementing best practices, proven solution design experience, excellent verbal and written communication skills, ability to work well under pressure and meet tight deadlines, attention to detail, planning, organizing, and time management skills, strong analytical and problem-solving skills, a responsible individual who adopts a results-driven approach, positive attitude, team player, professional appearance and approach.

Other Requirements: Own, reliable transport and a valid driver's license. Willing to travel domestically or internationally if and when required. Willing to work overtime when required.

About The Employer:

Leader in providing seamless Information and Communication Technology (ICT) solutions, operating for over 20 years.

With a focus on building and managing the technological backbone that powers businesses, the company boasts vast in-house experience in networking and IP telephony and controls its service levels and pricing by owning its core fibre network and Tier III data centre.

Employer & Job Benefits:

Provident fund, Hybrid, Group Life Assurance.