Clinical Team Leader : Employee Assistance Programmes

Vea Group; Gauteng; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading Employee Assistance Programme provider in Centurion, Gauteng seeks a Clinical Team Leader to manage and lead a team ensuring exceptional client outcomes. The ideal candidate has extensive experience in EAP environments, strong leadership skills, and a commitment to fostering a high-performing team culture. This permanent position requires a Registered Counsellor, Psychologist, or Social Worker with valid professional registration.

Qualifications

• 5 Years' working experience in an Employee Assistance Programme environment is essential.
• 3-5 Years' experience in a leadership role is essential.
• Valid registration with the relevant professional regulatory body.

Responsibilities

• Oversee the overall administration of the EAP call centre.
• Drive a culture of high performance through ongoing performance management.
• Coordinate and manage Critical Incident Stress Debriefings (CISDs).
• Engage in regular operational strategy meetings.
• Compile and present regular reports on operational challenges.

Skills

Clinical expertise

Emotional intelligence

Leadership

Coaching

Administrative efficiency

Education

National Senior Certificate

Registered Counsellor, Psychologist or Social Worker

Tools

MS Office proficiency

Job description

We are looking for a Clinical Team Leader , responsible for leading and managing an extensive Employee Assistance Programme servicing many large companies in South Africa.

This is a permanent position based in Centurion, Gauteng.

Role Purpose To lead and support a team by integrating clinical expertise, emotional intelligence and strategic business insight - ensuring exceptional client outcomes and fostering a high-performing, cohesive environment.

Requirements National Senior Certificate Qualified Registered Counsellor, Psychologist or Social Worker Valid registration with the relevant professional regulatory body 5 Years' working experience in an Employee Assistance Programme environment is essential 3-5 Years' experience in a leadership role is essential MS proficiency Duties & Responsibilities Oversee the overall administration, staffing and cost aspects of the EAP call centre, ensuring optimal operational efficiency.

Drive a culture of high performance through ongoing performance management to ensure quality service delivery and employee engagement.

Coordination, management and monitoring of Critical Incident Stress Debriefings (CISDs), maintaining a standard of excellence that consistently exceeds client Service Level Agreements (SLAs).

Actively contribute to operational strategy and execution by engaging in regular meetings.

Participate in clinical reviews, offering insight and oversight to support case quality, compliance and client satisfaction.

Respond promptly and effectively to escalated cases or service issues, ensuring all concerns are resolved within SLA timeframes while maintaining high standards of professionalism and client care.

Compile and present regular reporting on operational challenges, achievement of care centre targets, operational statistics and interventions implemented within the team.

Daily monitoring and motivating of telephone clinicians, case managers and administrators to ensure departmental objectives are met.

Create a positive work climate and culture to give meaning to work, minimise work disruption and maximise employee productivity.

Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness.

Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organisational values.

Enable a learning and growth culture whereby information regarding successes, issues, trends and ideas are actively shared between team members.

Encourage innovation, change agility and collaboration within the team.

Competencies Demonstrates strong knowledge of psychotherapeutic frameworks and holistic wellness models.

Able to coach, mentor and develop clinicians effectively.

Motivates and inspires teams to perform at their best.

Creates a positive, collaborative and trust-based work environment.

Takes ownership of personal development and encourages resilience in others.

Manages self and interpersonal relationships with emotional intelligence.

Remains calm, adaptable and solution-focused under pressure.

Skilled in writing clear, professional clinical reports.

Handles administrative responsibilities with efficiency and accuracy.

If this opportunity excites you - apply now!

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