Clinical Support Specialist Gauteng

Zimmer Gmbh; Johannesburg; On-site; ZAR 300 000 - 600 000; Full time

Job summary

An established industry player is seeking a Clinical Sales Specialist to enhance patient mobility through innovative medical technologies. In this pivotal role, you will collaborate with sales representatives and key account managers to ensure seamless service delivery to hospitals. Your impact will be felt through bespoke training sessions for surgeons and scrub staff, ensuring they operate confidently with Zimmer Biomet products. With a focus on customer satisfaction, you will generate sales leads and support product demonstrations while adhering to internal policies. Join a dynamic team committed to excellence and innovation in healthcare.

Benefits

Flexible Working Environment

Development Opportunities

Wellness Incentives

Employee Resource Groups

Qualifications

• Bachelor's degree or equivalent experience required.
• Strong knowledge in Orthopedics and competitor's products.

Responsibilities

• Provide technical advice and training on Zimmer Biomet products.
• Manage logistics and provide onsite support for product demonstrations.

Skills

Technical Medical Language

Organizational Skills

Presentation Skills

Problem-Solving Skills

Customer-Centric Communication

Education

Bachelor's Degree

Job description

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward.

As a global medical technology leader for nearly years, a patient's mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world.

To support our talented team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards.

We are committed to creating an environment where every team member feels inspired, invested, cared for, valued, and has a strong sense of belonging.

What You Can Expect

The Clinical Sales Specialist (CSS) is integral to the daily management of any successful sales region. The role is responsible for working alongside the Sales Representatives, Key Account Managers, and Regional Sales Manager to service hospitals and provide technical support to all stakeholders within our customer base. This ensures that the experience of using Zimmer Biomet products and services for the complete surgical team is seamless, securing high levels of customer satisfaction at all times.

Additionally, the CSS will deliver bespoke training to ensure Surgeons and Scrub Staff are competent to operate safely and efficiently with Zimmer Biomet products, attending surgery as necessary to provide real-time support to cases.

How You'll Create Impact

1. Giving Technical Advice in the OR on Zimmer Biomet Recon & TDS products.
2. Providing all necessary training in the use of Zimmer Biomet products.
3. Sales lead generation within Platinum & Silver customers.
4. Managing logistics around procedure planning and consignment stock.
5. Providing onsite support for product demonstrations and educational initiatives.
6. Following all internal communication and documentation policies (QA).
7. Adhering to divisional sales strategies under the guidance of the Regional Sales Manager.
8. Devoting adequate time to acquiring the necessary knowledge of Zimmer Biomet and competitive products required for effectiveness.
9. Keeping up to date for assigned accounts.
10. Undertaking other duties such as attendance at sales meetings, exhibitions, staff training, etc. when required by the Regional Sales Manager.
11. Providing a monthly report to the Regional Sales Manager, outlining performance, activities, and competitive situations.

What Makes You Stand Out

1. Demonstrated ability to accept and adapt to different working practices as required by surgeons and hospitals while maintaining Zimmer Biomet protocols.
2. Full knowledge of divisional product portfolio.
3. Proficient in training others.
4. Understanding of technical medical language and anatomy to interact with surgeons and theatre staff.
5. Proven organizational skills and effective time management.
6. Confident and engaging presentation skills.
7. Able to solve given problems quickly and efficiently.

Your Background

1. Bachelor's degree or equivalent experience required.
2. Strong networking capabilities and sound business acumen to identify, plan, and execute on services.
3. Strong knowledge in Orthopedics, with specific knowledge of competitor's products and strategies.
4. Significant level of clinical expertise.
5. Strong presentation skills, customer-centric, relationship, and communication skills.
6. Entrepreneurial, target-oriented, and organizational skills.
7. Analysis capability and problem-solving skills.
8. Team spirit, willing to learn.
9. Travel Expectations: 80%.

EOE / M / F / Vet / Disability