Clinical Supervisor

Headhunters; Centurion; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading healthcare firm in Centurion is seeking an experienced Clinical Supervisor to oversee clinical development and supervision of the operational team. The role requires a qualified professional with significant experience in management and clinical practice. Responsibilities include quality assurance, developing protocols, and providing clinical advice while leading a team to ensure exceptional service delivery.

Qualifications

• 5-7 years’ experience in the counselling industry, particularly as a practitioner.
• Minimum of 5 years in a management/supervisory position.
• Clinical training/facilitation and development experience.

Responsibilities

• Oversee quality assurance processes and enhance clinical training.
• Develop clinical protocols and standard operating procedures.
• Manage customer complaints and ensure service satisfaction.
• Provide clinical advice to stakeholders and support decision-making.
• Lead clinical training, coaching, and supervision functions.

Skills

Clinical expertise across psychotherapeutic frameworks

Team management and leadership skills

Coaching and mentoring

Training and presentation skills

Emotional intelligence

Education

National Senior Certificate

Qualified Registered Counsellor, Social Worker or Psychologist

Postgraduate qualification (Masters)

Job description

Our Client, a market leader in the Healthcare Industry, is seeking to employ an experienced Clinical Supervisor to their team based in Centurion Gauteng.

Purpose of the role: To oversee the daily clinical development and supervision of the operational team, ensuring adherence to ethical standards and continuous professional development in line with regulatory board requirements.

Requirements:

• A National Senior Certificate is essential.
• Qualified Registered Counsellor, Social Worker or Psychologist.
• Postgraduate qualification would be an advantage for Social Work (Masters).
• 5-7 Years’ experience in the counselling industry as a practitioner.
• Minimum of 5 years’ experience in a management / supervisory position.
• Clinical and managerial / supervisory experience in an EAP Wellness environment would be an advantage.
• Clinical training / facilitation and development experience is advantageous.

Responsibilities, but not limited to:

• Oversee quality assurance processes, using trends and performance data to enhance clinical training and provide insights for internal teams and external clients.
• Develop and maintain clinical protocols and standard operating procedures in alignment with quality management system standards.
• Manage the "Voice of the Customer" and complaints handling function, ensuring exceptional levels of customer service and satisfaction.
• Provide expert clinical advice to both internal and external stakeholders, including support for clinical decision-making, ad hoc requests, and client reporting insights.
• Take ownership of clinical training, coaching, and supervision functions within the care centre, fostering professional development and maintaining clinical excellence.
• Lead and support a team of direct reports by promoting accountability, performance, and engagement.
• Serve as the main point of contact for sensitive client referrals, delivering counselling and coaching services with empathy, professionalism, and discretion.
• Deep clinical expertise across various psychotherapeutic frameworks and holistic wellness models.
• Demonstrated ability to coach, mentor, and develop clinicians in counselling and wellness practices.
• Strong team management and leadership skills with a proven track record of driving performance.
• Comprehensive understanding of the quality assurance (QA) cycle in clinical environments.
• Skilled in designing, documenting, and implementing operational processes.
• Excellent presentation and training skills, adaptable to diverse audiences.
• High emotional intelligence, agility, and resilience in managing complex internal and external challenges.

Please note that should you not receive a response within 2 weeks of applying, you may consider your application unsuccessful.