Clinical Sales Support

Stryker Group; Durban; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading company in medical technology seeks a Clinical Support Specialist in Durban. The role involves supporting Joint Replacement procedures, training healthcare professionals, and ensuring high service levels. Ideal candidates will have relevant certifications and experience in the operating room.

Qualifications

• Minimum 2 years of experience in Joint Replacement and OR.
• Certified Theatre Practitioner or ODA required.

Responsibilities

• Servicing existing and new customer base within the theatre and clinical environment.
• Providing training on Stryker products to HCP staff.
• Auditing theatre Stryker stock and managing consignment inventory.

Skills

Customer Service

Training

Communication

Education

Educational degree in a relevant field

Tools

Microsoft Office

Job description

The Stryker Clinical Support Specialist responsibilities include directly supporting all Stryker products associated with Joint Replacement procedures. This role within Stryker SA will focus on servicing and supporting our clinical customers to strive for best in class specialist support with procedural excellence.
Additional responsibilities include working with the local sales team to coordinate training and events and managing day to day requirements of business support, ensuring Stryker delivers exceptional levels of service to our broad range of customers.

What You Will Do:

• Servicing existing and new customer base within the theatre and clinical environment

• Providing theatre and wider HCP staff within depth training on Stryker products

• Working closely with other team members within the defined region, and the regional Sales Manager, to ensure customer service levels are best in class

• Auditing theatre Stryker stock (implants, disposables and instruments), managing consignment inventory and ensuring good asset management practice

• Conducting trials, trainings and evaluations of products in both theatre and the clinical environment as and when required

• Reports to the Regional Sales Manager to ensure customer service levels are best in class.

• Communicates essential features and benefits of products and their clinical application.

• Demonstrates outstanding ethics at all times. Treat customers and other employees with respect and represents Stryker in the best possible light.

What You Need:

• Certified Theatre Practitioner or ODA

• Educational degree in a relevant field

• Minimum 2 years of experience in Joint Replacement and OR

• Proficiency in Microsoft Office tools

• Fluency in English