Clinical Application Specialist

Greys Personnel; Roodepoort; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading company in the medical healthcare industry is seeking a Clinical Applications Technician to service medical equipment and perform end-user training. The ideal candidate will have a National Diploma in Electrical Engineering and at least 5 years' experience in the South African medical device market, with strong electronic and IT knowledge.

Benefits

Company Car

Fuel Card

Qualifications

• Minimum of 5 years technical experience in the South African Medical device market.
• Ability to install and administer Electro-Medical hardware, software and networks.
• Code B SA Driving Licence.

Responsibilities

• Service support ensuring quality service levels for technical and application support.
• Plan customer base visits or use time for routine services.
• Scheduled training for service technicians and customers.

Skills

Strong Electronic knowledge

Electrical knowledge

IT knowledge

Product knowledge in Clinical diagnostics

Computer skills

Education

National Diploma – Electrical Engineering (Light Current)

Job description

Our client in the medical healthcare industry is currently looking for a Clinical Applications Technician who will be responsible to service medical equipment, attend to breakdowns, callouts and perform end user training

POSITION INFO :

Position : Clinical Applications Specialist

Division : Technical Service

Reports to : Technical Manager

Location : Johannesburg and surrounding areas.

Qualification and Requirements :

• National Diploma – Electrical Engineering (Light Current).
• Minimum of 5 years technical experience in the South African Medical device market.
• Ability to install and administer Electro-Medical hardware, software and networks.
• Product knowledge in Clinical and point of care diagnostics an advantage
• Strong Electronic, electrical and IT knowledge
• Code B SA Driving Licence
• Must be a self-starter (work independently and in a team) - travel regularly visiting various clients, including travel within South Africa, and possibly also international locations
• Over-night stays will be required

Roles and Responsibilities :

• Service support – ensure quality service levels for technical and application support.
• Sales – provide sales leads to relative salesperson.
• Turnaround time – respond within company guideline response times per customer on all incoming calls; adhere to 24- hour maximum repair time with exception where spares are required.
• Customer service – keep Customer informed at all times regarding the progress of repairs and service; preventative maintenance services to be scheduled for contract customers; adhere to 2 day maximum for in-house repairs provided spare availability; record keeping procedure to be followed.
• Customer Base and Visits – plan visits or use available time when doing routine services within an area.
• Admin – ensure all admin procedures are followed, and deadlines are met; maintain call-centre list; follow-up and ensure relevant spares are ordered and received; complete job cards; maintain CRM entries.
• Sales, Service relations – relationship between sales representatives and service department must be kept at highest level
• Team coordination – compile and maintain your call roster within the service team, preventative maintenance schedule.
• Training – scheduled training to be done for service technicians and customers; attend and present supplier training, assist in coordination of training schedule. Attend all registered factory led training and technical courses
• Working overtime as well as weekends – on occasion you will be required to work overtime as well as over weekends, as and when the company requires according to operational requirements.
• Ensure that all Electro - Medical devices are calibrated and verified according to specifications and that proper record and filing is kept of calibration certificates.
• Drafting and submission of activity and result reports such as daily call reports and weekly work plans as a means to keeping management informed.
Benefits :

SUMMARY :

Our client in the medical healthcare industry is currently looking for a Clinical Applications Technician who will be responsible to service medical equipment, attend to breakdowns, callouts and perform end user training

POSITION INFO :

Position : Clinical Applications Specialist

Division : Technical Service

Reports to : Technical Manager

Location : Johannesburg and surrounding areas.

Qualification and Requirements :

• National Diploma – Electrical Engineering (Light Current).
• Minimum of 5 years technical experience in the South African Medical device market.
• Ability to install and administer Electro-Medical hardware, software and networks.
• Product knowledge in Clinical and point of care diagnostics an advantage
• Strong Electronic, electrical and IT knowledge
• Code B SA Driving Licence
• Computer skills essential
• Must be a self-starter (work independently and in a team) - travel regularly visiting various clients, including travel within South Africa, and possibly also international locations
• Over-night stays will be required

Roles and Responsibilities :

Service support – ensure quality service levels for technical and application support.

Sales – provide sales leads to relative salesperson.

Turnaround time – respond within company guideline response times per customer on all incoming calls; adhere to 24- hour maximum repair time with exception where spares are required.

Customer service – keep Customer informed at all times regarding the progress of repairs and service; preventative maintenance services to be scheduled for contract customers; adhere to 2 day maximum for in-house repairs provided spare availability; record keeping procedure to be followed.

Customer Base and Visits – plan visits or use available time when doing routine services within an area.

Admin – ensure all admin procedures are followed, and deadlines are met; maintain call-centre list; follow-up and ensure relevant spares are ordered and received; complete job cards; maintain CRM entries.

Sales, Service relations – relationship between sales representatives and service department must be kept at highest level

Team coordination – compile and maintain your call roster within the service team, preventative maintenance schedule.

Training – scheduled training to be done for service technicians and customers; attend and present supplier training, assist in coordination of training schedule. Attend all registered factory led training and technical courses

Working overtime as well as weekends – on occasion you will be required to work overtime as well as over weekends, as and when the company requires according to operational requirements.

Ensure that all Electro - Medical devices are calibrated and verified according to specifications and that proper record and filing is kept of calibration certificates.

Drafting and submission of activity and result reports such as daily call reports and weekly work plans as a means to keeping management informed.

Benefits :

Company Car

Fuel Card

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Clinical Specialist • Roodepoort, South Africa