Clinic Receptionist - Optenhorst(Paarl)

Dis-Chem Pharmacies; Wes-Kaap; On-site; ZAR 150 000 - 180 000; Full time

Job summary

A leading company in the healthcare sector is seeking a Clinic Receptionist in Paarl. The role involves attending to patients, managing appointments, and ensuring quality care. Ideal candidates will have a Matric certificate and strong interpersonal skills. Join a dynamic team dedicated to patient service and support.

Benefits

Market-related salary

Medical aid

Provident fund

Staff account

Qualifications

• Register patients according to established standards.
• Assist patients in completing necessary medical forms.

Responsibilities

• Monitor and maintain clinical equipment and medication.
• Inform patients of clinic procedures and manage patient records.
• Process medical aid payments.

Skills

Ability to work under pressure

Deadline-driven

Follow and give oral and written instructions

Education

Grade 12 / Matric

Job description

Dis-Chem Pharmacies in Optenhorst, Paarl, has an opportunity available for a Clinic Receptionist to join the team. The main purpose of this role is to attend to patients both on the phone and in person, coordinate appointments and documentation, and support the delivery of quality patient care.

Minimum Requirements:

• Grade 12 / Matric

Job Description:

1. Register patients according to established standards.
2. Assist patients in completing necessary medical forms, including medical insurances.
3. Monitor and maintain clinical equipment, stationery, and medication required.
4. Inform patients of clinic procedures and manage patient records.
5. Open new patient files according to standard procedures.
6. Ensure patient information is correct.
7. Process medical aid payments.
8. Manage patient flow through scheduled appointments.
9. Obtain medical reports if required.
10. Maintain a clean reception area to safeguard patient privacy and confidentiality.
11. Answer all incoming calls promptly according to Dis-Chem standards.
12. Use proper telephone etiquette when speaking with patients.
13. Provide accurate information to callers regarding their requests or concerns.
14. Record caller details accurately and escalate messages to relevant staff.
15. Confirm messages with callers to ensure accuracy.
16. Assist walk-in guests in reaching staff for meetings or deliveries.
17. Provide callers with relevant contact information when requested.
18. Respond promptly to queries from customers, guests, and callers.
19. Assist distressed patients during emergencies.
20. Advise and assist patients with medical aid authorization procedures.
21. Follow up with patients regarding feedback or inquiries.

Competencies:

Essential:

• Ability to work under pressure
• Deadline-driven
• Follow and give oral and written instructions

Advantageous:

• N/A

Special Conditions of Employment:

• South African citizen
• Dedicated workstation – sit at desk most of the day
• MIE clearance, clear criminal and credit records
• Driver’s license and/or own reliable transport

Remuneration and Benefits:

• Market-related salary
• Medical aid
• Provident fund
• Staff account

Only successful applicants will be contacted. If you haven't been contacted within two weeks after the closing date, please consider your application unsuccessful.

Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s Employment Equity Plan and Targets will be considered as part of the recruitment process, aligned with Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.