Clinic Manager

Kabilar Africa; Wes-Kaap; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A skincare clinic in Cape Town is seeking a Clinic Manager responsible for administrative, operational, and team management aspects. Ideal candidates will have at least 4 years' experience in a similar role, strong organisational skills, and a solution-oriented mindset. This position is full-time on-site and offers a supportive team culture along with other benefits.

Benefits

Basic Salary negotiable depending on experience

Commission on product sales

Incentive and reward programmes

Annual Performance bonus

Uniform provided

Monthly parking reimbursement

Qualifications

• At least 4 years' experience in a similar operational role within the skin care or hospitality industry.
• English First Language is required.
• Confident in team coordination and cash tracking.

Responsibilities

• Manage daily operations and ensure clinic standards.
• Oversee staff schedules and training.
• Handle client queries and complaints.

Skills

Organisational skills

Interpersonal skills

Cash handling

Attention to detail

Solution-oriented

Job description

LOCATION: Waterfront, Cape Town

TYPE: Full-Time, Onsite

START DATE: 1 September 2025 or sooner

Role Summary

The Clinic Manager is responsible for the smooth running of all administrative, operational and team management aspects of the clinic. This is a non-treatment role focused on leadership, logistics, stock management, and service quality assurance.

Key Responsibilities

Operational Management

• Open and close the clinic daily, ensuring a professional and welcoming environment.
• Oversee the daily schedule and maximise efficiency in bookings.
• Monitor and uphold health, safety and hygiene standards in all areas of the clinic.
• Co-ordinate daily setup and shutdown procedures, including salon cleanliness.

Team & HR Support

• Manage staff scheduling and the daily register.
• Coordinate recruitment, onboarding, training, and performance appraisals.
• Monitor team presentation, punctuality, and professionalism.
• Resolve internal staff disputes and escalate when appropriate.

Client Experience Oversight

• Ensure a high standard of service and prompt handling of client queries or complaints.
• Monitor daily client flow and staff readiness.
• Ensure indemnity forms are correctly completed and filed.

Financial Administration

• Perform and submit daily cash-ups and end-of-day reports.
• Track sales and ensure accuracy of payment processing.
• Support the Director in setting targets and monitoring financial performance.

Stock & Supplier Coordination

• Monitor stock levels and track product usage.
• Conduct and document weekly and monthly stock takes and resolve discrepancies.
• Liaise with suppliers, approve deliveries and prepare purchase orders for signoff.
• Keep accurate and up-to-date stock and supplier records.

Marketing & Social Media

• Opportunity exists to become involved in day-to-day social media posting and community engagement, should that be of interest.

Candidate Profile

• At least 4 years' experience in a similar operational role within the skin care or hospitality industry.
• English First Language.
• Excellent organisational and interpersonal skills.
• Confident in handling cash-ups, sales tracking, and team co-ordination.
• Strong attention to detail and high personal standards.
• Calm under pressure and solution-oriented.
• Reliable, professional and discreet. Takes ownership of responsibilities.

Working Hours

5 days a week - Tuesday to Saturday

Closed on Sundays, Mondays and Public Holidays outside of peak season.

Clinic trading hours:

• Tuesday - Wednesday 09h00 – 17h00
• Thursday - Friday 10h00 - 19h00
• Saturdays 09h00 - 14h00

Flexibility required based on operational needs.

Perks & Benefits

• Basic Salary: Negotiable depending on experience.
• Commission on product sales
• Incentive and reward programmes.
• Annual Performance bonus
• Uniform provided.
• Monthly parking reimbursement (on receipt of proof).
• A supportive and tight-knit team culture.

About Meraki Aesthetics

Meraki Aesthetics is a boutique skincare clinic in Cape Town, known for its personalised, high-standard client care and results-driven aesthetic services. We are looking for a passionate and highly organised Clinic Manager to oversee the day-to-day operations of our clinic, ensuring an excellent experience for clients and staff alike.