Client Support Officer

BCG; Johannesburg; On-site; ZAR 204 000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen engagierten Client Support Officer, der hervorragenden Service bietet und Kundenanfragen effizient bearbeitet. In dieser Rolle sind Sie verantwortlich für die Pflege von Kundenbeziehungen, die Bearbeitung von Anfragen und die Zusammenarbeit mit internen Teams, um die Bedürfnisse der Kunden zu erfüllen. Sie werden die Möglichkeit haben, Ihre Fähigkeiten in einem dynamischen Umfeld weiterzuentwickeln und zur Verbesserung der Kundenerfahrung beizutragen. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem unterstützenden Team arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

50% Arbeitgeberbeitrag zur medizinischen Versorgung

7.5% Arbeitgeberbeitrag zur Altersvorsorge

Jährliche leistungsabhängige Prämie

21 Tage Jahresurlaub plus gesetzliche Feiertage

Bezahlter Krankheitsurlaub

Zugang zu Schulungsprogrammen

Qualifications

• 0-2 Jahre Erfahrung im Kundenservice oder in der Kundenbetreuung.
• Kenntnisse in Microsoft Office und CRM-Software sind von Vorteil.

Responsibilities

• Beantwortung von Kundenanfragen über Telefon, E-Mail oder persönlich.
• Pflege von genauen Kundenaufzeichnungen in CRM-Systemen.

Skills

Kundenservice

Kommunikationsfähigkeiten

Interpersonelle Fähigkeiten

Problemlösungsfähigkeiten

Multitasking

Education

National Senior Certificate (Matric / Grade 12)

National Certificate Vocational (NCV) Level 4

Diploma / Degree in Business Administration

Tools

Microsoft Office

CRM-Software (Salesforce, Zoho, HubSpot)

Job description

Salary : R204,000 per annum (market-related, subject to experience)

Job Description

We are seeking a dedicated and professional Client Support Officer to deliver exceptional service to clients. The successful candidate will handle client inquiries, resolve issues, and maintain strong relationships to ensure client satisfaction. This role involves managing client communications, processing requests, and collaborating with internal teams to meet client needs.

Key Responsibilities

Respond to client inquiries via phone, email, or in-person, ensuring timely and accurate resolutions.

Process client requests, including orders, complaints, and account updates.

Maintain accurate client records in CRM systems and generate reports as needed.

Build and nurture positive relationships with clients to enhance retention and satisfaction.

Collaborate with internal teams (e.g., sales, technical support) to address client requirements.

Identify opportunities to improve client experience and provide feedback to management.

Ensure compliance with company policies and South African labor and consumer protection regulations.

Educational Qualifications

South African High School Qualification : National Senior Certificate (Matric / Grade 12) with passes in Mathematics and English.

Tertiary Qualification (Advantageous) :

National Certificate Vocational (NCV) Level 4 in Office Administration or Marketing from an accredited TVET College.

OR National Diploma (N4-N6) in Business Management, Customer Service, or Office Administration from a TVET College.

OR Diploma / Degree in Business Administration, Customer Service, Marketing, or a related field from a recognized university.

Experience and Skills

0-2 years of experience in customer service, client support, or a related role (experience in a TVET or client-facing environment is an advantage).

Proficiency in Microsoft Office (Excel, Word, Outlook) and CRM software (e.g., Salesforce, Zoho, or HubSpot is advantageous).

Excellent communication, interpersonal, and problem-solving skills.

Ability to handle high-pressure situations and multitask in a fast-paced environment.

Basic understanding of South African tax laws and compliance (e.g., PAYE, UIF, SDL) is a plus.

Additional Requirements

Ability to undergo vetting processes (citizenship, criminal checks, qualification verification).

Package and Benefits

In compliance with South African labor laws, the remuneration package includes :

Basic Salary : R204,000 per annum, subject to annual review based on performance.

Statutory Benefits :

Contribution to Unemployment Insurance Fund (UIF) as per the Unemployment Insurance Act.

Skills Development Levy (SDL) contributions for ongoing training and development.

Pay-As-You-Earn (PAYE) tax deductions as per South African Revenue Service (SARS) regulations.

Additional Benefits :

Medical aid contribution (50% employer contribution to a registered medical scheme).

Pension / provident fund contribution (7.5% employer contribution, matched by employee).

Annual performance-based bonus (discretionary, typically 1-2 months salary).

21 days of annual leave, plus public holidays as per the Basic Conditions of Employment Act.

Paid sick leave (30 days over a 3-year cycle) and family responsibility leave (5 days per annum).

Professional Development : Access to training programs and learnerships to enhance skills in client service and relationship management.

Application Process

Submit a comprehensive CV with three contactable references.

Include certified copies of qualifications (not older than three months).

Shortlisted candidates will undergo a vetting process, including citizenship, criminal, and qualification checks.

Correspondence will be limited to shortlisted candidates.

Notes

Late applications will not be accepted.

The employer is committed to diversity and equity in employment, in line with South African labor laws.

We are an equal opportunity employer and encourage applications from all qualified candidates.