Client Success Representative (Remote, Contract)

INFUSE; Johannesburg; Remote; ZAR 300,000 - 500,000; Full time

Job summary

INFUSE is looking for a passionate Client Success Specialist to enhance client satisfaction and company success. This role involves building relationships, delivering solutions, and fostering a supportive environment that prioritizes employee satisfaction and client needs.

Qualifications

• Proven experience managing client relationships, preferably in hospitality or sales.
• Strong communication and interpersonal skills.
• Ability to handle multiple tasks with attention to detail.

Responsibilities

• Build and maintain strong, long-lasting client relationships.
• Ensure timely delivery of solutions according to client needs.
• Assist with administrative and operational tasks.

Skills

Communication

Interpersonal skills

Problem-solving

Job description

OUR HIRING PROCESS:

1. We review your application against our job requirements. We do not use machine learning technologies during this phase, as we believe every human deserves attention from another human. Our seasoned recruiting professionals evaluate each application to ensure a fair and detailed assessment.
2. Selected candidates may be invited to submit a video interview for review by the hiring manager. This may be followed by a test or short project to assess fit within the team.
3. Next, you will be invited for an interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, or similar platforms. All interviews are conducted face-to-face or via Zoom, where you will meet our INFUSE team.
4. Finally, if we are still excited about your candidacy, we will discuss your offer. We ensure you have the opportunity to speak with us live before any offer is made. We view our team members as family and want you to feel welcomed and comfortable.

INFUSE is committed to complying with applicable data privacy and security laws. For more information, please see our Privacy Policy.

Are you driven by the desire to deliver exceptional client experiences and thrive in a dynamic environment? INFUSE is seeking a passionate Client Success Specialist to join our team. Your efforts will directly contribute to our clients' satisfaction and our company's success. This role offers professional growth and the chance to work across various industries, making each day unique.

At INFUSE, we prioritize employee satisfaction and foster a workplace where everyone feels valued and connected. Joining our team means becoming part of a supportive community that celebrates successes and encourages continuous improvement. Our employees love their jobs because of the meaningful connections they make and the positive impact on our clients' businesses. This role is ideal for someone who thrives in a dynamic environment and can support both internal teams and client needs.

Key Responsibilities:

• Build and maintain strong, long-lasting client relationships
• Ensure the timely and successful delivery of solutions according to client needs and objectives
• Communicate progress of initiatives to internal and external stakeholders
• Identify and grow opportunities within the territory, collaborating with sales teams to ensure growth
• Assist with administrative and operational tasks, such as data entry, updating systems, or managing schedules

Qualifications:

• Proven experience managing client relationships, preferably in hospitality, client success, or sales
• Strong communication and interpersonal skills
• Ability to handle multiple tasks with attention to detail in a fast-paced environment
• Empathetic understanding of client needs and proactive problem-solving skills

If you're passionate about building relationships and delivering excellent client experiences, we want to hear from you. Apply now to start a rewarding career with INFUSE, where your contributions are valued. Don't miss the chance to join a team that genuinely enjoys making a difference. Submit your application today!