Client Success Representative (Remote, Contract)

INFUSE; Gqeberha; Remote; ZAR 300,000 - 550,000; Full time

Job summary

A dynamic company based in Eastern Cape is seeking a Client Success Specialist to enhance client relationships and ensure satisfaction. The role provides professional growth opportunities across diverse industries, supporting a culture that values employee contributions and promotes continuous improvement. Join INFUSE to make a positive impact on clients!

Qualifications

• Experience in hospitality, client success, or sales.
• Ability to manage multiple tasks in a dynamic environment.
• Empathetic understanding of client needs.

Responsibilities

• Build and maintain strong, long-lasting client relationships.
• Ensure timely delivery of solutions according to client needs.
• Identify growth opportunities and assist with client requests.

Skills

Strong communication skills

Interpersonal skills

Proactive problem-solving

Attention to detail

Education

Proven track record in client relationships

Job description

OUR HIRING PROCESS:

• We review your application against our job requirements. We do not use machine learning technologies during this phase, as we believe every human deserves attention from another human. Our seasoned recruiting professionals evaluate each application to ensure a fair and detailed assessment.
• We may invite you to submit a video interview for the hiring manager's review. This may be followed by a test or short project to assess your fit for the team.
• Next, you will be invited for an interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc., and we never hire without a face-to-face meeting (or via Zoom). You will be invited to a live meeting or Zoom call to meet the INFUSE team.
• Finally, if you are still interested and we like your profile, we will discuss an offer with you. We ensure you have the opportunity to speak with us live before any offer is made, as we consider our team members as family and want you to feel welcomed.

INFUSE is committed to complying with applicable data privacy and security laws. For more information, please see our Privacy Policy.

Are you driven to deliver exceptional client experiences and thrive in a dynamic environment? INFUSE seeks a passionate Client Success Specialist to join our team. Your efforts will directly impact our clients' satisfaction and our company's success. This role offers professional growth and the chance to work across various industries, making each day unique. We prioritize employee satisfaction and foster a workplace where everyone feels valued and connected. Joining INFUSE means becoming part of a supportive community that celebrates success and encourages continuous improvement. Our employees love their jobs because of the meaningful connections they make and the positive impact they have on clients.

Key Responsibilities:

• Build and maintain strong, long-lasting client relationships
• Ensure the timely and successful delivery of solutions according to client needs
• Communicate progress of initiatives to stakeholders
• Identify growth opportunities within the territory and collaborate with sales teams
• Assist with client requests, issue escalations, and administrative tasks like data entry and scheduling

Qualifications:

• Proven track record in managing client relationships, preferably in hospitality, client success, or sales
• Strong communication and interpersonal skills
• Ability to handle multiple tasks with attention to detail in a fast-paced environment
• Empathetic understanding of client needs and proactive problem-solving skills

If you're passionate about building relationships and delivering excellent client experiences, apply now to join INFUSE. Be part of a team that values your contributions and makes a difference. Submit your application today!