Client Success Manager

354 Quest Staffing Solutions (Pty) Ltd; Milnerton; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A staffing solutions company is looking for a Client Success Manager based in Cape Town to oversee operational service delivery in line with client agreements. The ideal candidate should have supervisory experience and a relevant degree in business or HR. Responsibilities include managing payroll, maintaining client relationships, and ensuring compliance with regulations. This is a permanent position.

Qualifications

• Up to 2 years supervisory or HR generalist experience required.
• Preferred TES experience.
• Degree in Business, HR, or related field is preferred.

Responsibilities

• Accountability for admin and payroll management.
• Ensure adherence to payroll procedures and deadlines.
• Build relationships with clients and maintain SLAs.

Skills

Supervisory experience

HR generalist experience

Strong communication skills

Client relationship management

Education

Grade 12

NQF level 5 qualification

Degree in Business or HR

Job description

Time left to apply: End Date: August 22, 2025 (7 days left to apply)

Job Requisition ID: R103202

Position:

Client Success Manager

Job Description:

To drive and be fully accountable for efficient and profitable operational service delivery in line with client Service Level Agreements and Pricing Schedules.

Location:

Cape Town - Century Falls

Contract Type:

Permanent

Minimum Requirements:

Experience

• Up to 2 years supervisory or HR generalist experience
• TES experience preferred

Qualification

• Grade 12
• NQF level 5 qualification
• Degree in Business, HR, or related field (preferred, not mandatory)

Additional Requirements:

N/A

Roles and Responsibilities:

• Accountability for admin and payroll management; ensure adherence to payroll procedures and deadlines.
• Verification and approval of payroll reports; ensure correct job requisitions are received and sent to Resource Centre.
• Establish relationships with Resource Centre; provide feedback on candidates.
• Complete assessments, checks, and verifications as per SOPs.
• Brief assignees on transport, addresses, times, etc.
• Recruit backup or replacement staff as needed.
• Report daily fill rate; forecast and plan for peak seasons.
• Induct employees; issue protective equipment and documentation.
• Coordinate transportation; distribute pay slips; ensure data integrity on payroll system.
• Compile reports; maintain staff records; monitor shift staffing and timekeeping.
• Ensure compliance with regulations, SOPs, and governance.
• Maintain client SLAs; build relationships with client management; attend meetings and visits.
• Identify future business needs; communicate opportunities.
• Ensure timely and accurate invoicing; liaise with credit control and service teams.
• Analyze weekly stats; coach and mentor staff; manage disciplinary issues and risks.
• Create a positive work environment; drive transformation; support training and development.