Client Success Manager

354 Quest Staffing Solutions (Pty) Ltd; Johannesburg; On-site; ZAR 300,000 - 480,000; Full time

Job summary

A leading staffing solutions company is seeking a Client Success Manager in Johannesburg. The role requires accountability for operational service delivery, including managing payroll, compliance with SLAs, and fostering client relationships. Candidates should have supervisory or HR experience and relevant educational qualifications.

Qualifications

• Up to 2 years supervisory or HR generalist experience required.
• Grade 12 and NQF Level 5 qualification mandatory.
• Preferred: Business or HR degree.

Responsibilities

• Accountable for effective admin and payroll management.
• Build relationships with client management and attend meetings.
• Ensure compliance with regulations and maintain client SLAs.

Skills

Supervisory experience

HR generalist experience

Client relationship management

Analytical skills

Coaching and mentoring

Education

Grade 12

NQF Level 5 qualification

Degree in Business, HR or related field

Job description

Time left to apply End Date: June 10, 2025 (4 days left to apply)

Job Requisition ID: R103106

Position:

Client Success Manager

Job Description:

To drive and be fully accountable for efficient and profitable operational service delivery in line with client Service Level Agreements and Pricing Schedules.

Location:

Johannesburg - Adcorp Place

Contract Type:

Permanent

Minimum Requirements:

Experience:

• Up to 2 years supervisory or HR generalist experience
• TES experience preferred

Education:

• Grade 12
• NQF Level 5 qualification
• Degree in Business, HR or related field (preferred, not mandatory)

Additional Requirements:

N/A

Roles and Responsibilities:

• Overall accountability for effective admin and payroll management; ensure adherence to payroll procedures and deadlines.
• Verification and approval of payroll reports; ensure correct job requisitions are received and sent to Resource Centre.
• Establish relationships with Resource Centre; provide feedback on candidates.
• Complete assessments, checks, and verifications; brief assignees on logistics.
• Recruitment of backup or replacement staff; report on daily fill rate; forecast labor needs.
• Employee induction; issue protective equipment; coordinate transportation; distribute pay slips.
• Maintain payroll data integrity; compile reports; ensure staffing and manage timekeeping.
• Ensure compliance with regulations, SOPs, and governance; maintain client SLAs.
• Build relationships with client management; attend meetings; identify future needs.
• Ensure timely and accurate invoicing; liaise with credit control; analyze weekly stats.
• Coach and mentor staff; manage disciplinary issues; address labor risks.
• Foster a positive work environment; drive transformation; oversee training and development.