Client Success Manager

Point. Your Marketing Investment Partner; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

An established industry player is seeking a Client Success Manager to ensure client objectives are met. In this pivotal role, you will coordinate all activities related to customer deliverables, taking ownership and becoming an expert in their business needs. With a focus on customer management, project management, and workflow oversight, you will play a crucial role in enhancing client satisfaction and driving success. If you have a passion for client relations and a proven track record in agency environments, this is your chance to make a significant impact in a dynamic setting.

Qualifications

• Bachelor's Degree required for this role.
• 5+ years in agency and client-facing roles.

Responsibilities

• Coordinate activities to meet client objectives and requirements.
• Take ownership of delivery details for assigned customers.

Skills

Customer Management

Project Management

Workflow Management

Documentation / Administration

Education

Bachelor's Degree

Job description

JOB TITLE: Client Success Manager.

MAIN PURPOSE OF THE JOB: The purpose of this position is to coordinate all activities associated with delivering against client objectives and requirements. This role involves taking ownership of all delivery details associated with assigned customers and being the expert in their business through leading the day-to-day customer deliverables.

DESCRIPTION OF FIELD OF DUTY (KPA's):

• Customer Management
• Project Management
• Workflow Management
• Documentation / Administration

QUALIFICATION REQUIREMENTS: Bachelor's Degree.

WORK EXPERIENCE: Minimum 5 years' experience in agency and client-facing roles.