Client Success Manager

Janie; Johannesburg; On-site; USD 30,000 - 50,000; Full time

Job summary

Janie is seeking a Client Success Manager to be the primary contact for clients and digital workers, ensuring smooth onboarding and strong relationships. This role involves leading a team, monitoring performance, and enhancing client satisfaction in a fast-paced healthcare environment.

Benefits

Excellent compensation with potential for increases

Flexibility and autonomy

Opportunity to grow into a leadership role

Qualifications

• 3+ years of experience in client success, account management, or healthcare operations.
• Comfortable with relevant medical software and tools.
• Leadership experience is a massive plus.

Responsibilities

• Be the 'face of Janie' for assigned clients—build trust and drive retention.
• Support Janie Agents with daily check-ins, coaching, and performance management.
• Prepare and send weekly client performance reports.

Skills

Communication

Client-facing skills

Attention to detail

Leadership

Tools

EHR / EMR

Billing platforms

Insurance portals

Patient communication tools

Job description

At Janie, we connect the world's top healthcare talent with exciting remote opportunities in the United States, powering careers and transforming lives one placement at a time!

Janie builds and manages high performance digital workers for for medical and dental practices. We specialize in revenue cycle management, scheduling, insurance verification, and prior authorization. We work in a fast paced, energetic environment but our team is incredibly close knit. Come join us if you want to lead a team of people and make a huge impact right out of the gate!

About the Role :

We’re hiring a Client Success Manager (Account Manager) to serve as the primary point of contact for both our clients and our digital workers. This role ensures smooth onboarding, consistent performance, and strong relationships. You’ll lead a team of 10–30 agents, oversee their work, and help our practices run efficiently.

Key Responsibilities :

• Be the “face of Janie” for assigned clients—build trust and drive retention
• Support Janie Agents with daily check-ins, coaching, and performance management
• Monitor KPIs, productivity, and scheduling compliance via Hubstaff and other tools
• Conduct quality reviews of claims, calls, verifications, and other deliverables
• Manage onboarding, performance improvement plans (PIPs), and agent health surveys
• Prepare and send weekly client performance reports
• Lead daily AM syncs and participate in weekly team meetings

What Success Looks Like :

• Clients feel informed, supported, and confident in their team
• Agents are engaged, productive, and consistently improving
• Performance issues are proactively identified and addressed
• Daily, weekly, and monthly cadences are executed with precision

Requirements :

• 3+ years of experience in client success, account management, or healthcare operations,
• Strong communication and client-facing skills
• High attention to detail and ability to manage multiple workflows
• Comfortable with relevant medical software, including EHR / EMR, billing platforms, insurance portals, and patient communication tools
• US healthcare or dental industry experience is preferred
• Leadership experience is a massive plus

What We Offer :

• Excellent compensation with potential for increases
• Flexibility and autonomy
• Opportunity to grow into a leadership role

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Client Manager • Johannesburg, Gauteng, .ZA