Client Success Manager

Adcorp Holdings Limited; Cape Town; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading HR service provider in Cape Town is seeking a Client Success Manager responsible for operational service delivery and client management. The ideal candidate will have supervisory experience and be adept in payroll management and client relationship building. Responsibilities include ensuring compliance with service agreements and managing staff performance. This position offers a competitive salary and opportunities for professional development.

Qualifications

• Up to 2 years supervisory or HR generalist experience required.
• Experience in TES preferred.
• Strong attention to detail and organizational skills.

Responsibilities

• Ensure efficient admin and payroll management.
• Adhere to payroll procedures and deadlines.
• Develop relationships with key client management contacts.

Skills

Supervisory experience

HR generalist experience

Client relationship management

Payroll management

Education

Grade 12

NQF level 5 qualification

Degree in Business or HR

Job description

Job title : Client Success Manager

Job Location : Western Cape, Cape Town Deadline : August 22, 2025 Quick Recommended Links

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Job Description :

To drive and be fully accountable for efficient and profitable operational service delivery in line with client Service Level Agreements and Pricing Schedules

Minimum Requirements :

Experience

Up to 2 years supervisory or HR generalist experience

TES experience preferred

Qualification

Garde 12

NQF level 5 qualification

Degree in Business, HR or related field (preferred, not mandatory)

Additional Requirements :

N / A

Roles and Responsibilities :

Overall accountability for effective and efficient admin and payroll management; Ensure that Client Success teams adhere to payroll procedures and deadlines

Checking, verification and approval of preextract reports from Payroll; Ensure correct job requisition is received from the Client

Ensure all orders are authorized and a comprehensive job requisition is sent to the Resource Centre

Establish a relationship with the Resource Centre

Provide feedback to Resource Centre on candidates supplied

Ensure the completion of all assessments, checks and verification of information according to the Standard Operating Procedures

Ensure that Assignees are briefed regarding transport arrangements, address, times etc

Arrange and control recruitment of assignees as backup and or replacement staff when required according to contract requirements;

Responsible for reporting on daily fill rate to the client and Operations Executive; Forecast and plan for peak and seasonal labour requirements

Induction of employees

Ensure that protective equipment and related documentation is issued

Coordinate transportation for assignees and obtain approval from the client; Ensure that pay slips are distributed to assignees

Ensuring the integrity of data on the payroll system

Compile and deliver accurate reports as per client requirements; Ensure a complete record of all staff on site at all times

Ensure that shifts are fully staffed as per client requirements; Monitor and manage assignee time keeping

Ensure compliance with all regulatory and legislative requirements, SOP's and corporate governance

Responsible for the implementation and maintenance of client Service Level Agreements

Establish and maintain relationships with key client management contacts; Attend client meetings and conduct regular client visits

Develop awareness of client future business needs, identify potential opportunities and communicate

Responsible for ensuring ontime and accurate invoice delivery to clients

Continuously liaise with credit control, client and service delivery teams to ensure that invoices are paid timeously and queries are resolved

Analyse weekly stats per responsible client

Coach and mentor assignees

Manage teams and disciplinary issues

Manage disciplinary enquiries, CCMA cases, LR activities etc; Escalate potential labour risks

Establishing a positive work environment that results in a committed, motivated, productive operations team and optimal retention of people

Drive transformation within team

Ensure the required branch performance management, talent development, and succession plan processes are in place, and supported

Ensure team members are appropriately trained and developed

Responsible for arranging, controlling and overseeing the training of assignees

End Date : August 22, 2025

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