Client Success Manager

NexChapter Recruitment; Cape Town; On-site; ZAR 500,000 - 700,000; Full time

Job summary

A recruitment agency is seeking a Client Success Manager in Cape Town. The ideal candidate will manage enterprise clients, focusing on strong customer engagement and account management. Responsibilities include program implementation, building client relationships, and identifying growth opportunities. Candidates should have 5–10 years of relevant experience and a customer-focused approach.

Qualifications

• 5–10 years’ experience in customer service, client success, or account management.
• Exposure to logistics, transport, or risk management sector is advantageous.
• Customer-focused individual with strong problem-solving skills.

Responsibilities

• Act as the primary contact for all client-related matters.
• Manage program implementation and client experience.
• Build and maintain strong client relationships.

Skills

Customer engagement skills

Account management experience

Strong problem-solving abilities

Education

Relevant degree, diploma, or higher certificate

Job description

As a Client Success Manager, you’ll be the key point of contact for a portfolio of enterprise clients, ensuring they achieve maximum value from their programs and solutions. This role is ideal for someone with strong customer engagement skills, proven account management experience, and a passion for building trusted, long-term partnerships. You’ll manage post-sales relationships, drive adoption, and identify opportunities for retention and growth..

Duties:

• Act as the primary contact for all client-related matters and ensure consistent, high-quality engagement
• Manage program implementation, deployment roll-outs, and client experience against agreed goals
• Collaborate with cross-functional teams on pilots, new deployments, and program performance reviews
• Build and maintain strong client relationships with stakeholders across multiple levels
• Support clients in setting and achieving critical goals, KPIs, and risk-mitigation strategies
• Forecast and track account metrics, providing accurate reporting and insights
• Identify opportunities for client growth, upselling, and improved adoption
• Troubleshoot, resolve issues, and recommend solutions to enhance client success
• Ensure accurate documentation, training, and knowledge-sharing across client programs

Requirements:

• Grade 12 (Matric) minimum

• 5–10 years’ experience in customer service, client success, or account management

• Exposure to the logistics, transport, or risk management sector is advantageous

• Relevant degree, diploma, or higher certificate preferred

• Customer-focused with strong problem-solving abilities