Client Success Consultant

Peoplesync; Gauteng; Remote; ZAR 180,000 - 220,000; Full time

Job summary

A South African compliance consultancy is seeking a Client Success Consultant to build client relationships and ensure satisfaction. This remote role demands experience in client-facing positions, especially B2B services. Ideal candidates have a background in HR, compliance, and are proficient with online management tools. Competitive salary between R180,000 and R220,000 with growth opportunities offered.

Benefits

Competitive annual salary

Performance-based bonuses

Ongoing professional development

Qualifications

• 2-3 years in client-facing roles, preferably in client success or account management.
• Strong knowledge of HR and labour law principles is essential.
• Experience with AI tools like ChatGPT for efficiency and support.

Responsibilities

• Build and maintain trusted relationships with clients.
• Manage end-to-end client onboarding and implementation processes.
• Prepare professional client-facing documentation and reports.

Skills

Client Relationship Management

Analytical Abilities

Exceptional Communication

Education

Diploma or degree in Business, Communications, HR, or related field

Tools

Monday.com

Xero

CRM systems

Job description

About PeopleSync

PeopleSync is a rapidly growing South African compliance consultancy dedicated to helping businesses navigate the complexities of HR, labour law, and regulatory compliance. Our mission is to empower organisations with expert guidance and innovative solutions that drive sustainable growth whilst ensuring full compliance.

As we expand our client portfolio, we're building a dynamic team of professionals who share our commitment to exceptional service delivery and client success.

The Opportunity

We are seeking a Client Success Consultant to join our growing team and serve as the primary point of contact for our valued business clients. This remote position offers the opportunity to build meaningful client relationships whilst gaining extensive exposure to HR, labour law, and compliance domains in a high-growth environment.

Reporting to: Client Success Manager

What You\'ll Do

Client Relationship Management

• Build and maintain trusted relationships through proactive engagement and exceptional service delivery
• Serve as primary point of contact for allocated client portfolio, ensuring long-term satisfaction and retention
• Understand each client\'s unique business priorities and align our service delivery accordingly

Client Success & Growth

• Manage end-to-end client onboarding, scheduling, and implementation processes
• Monitor client satisfaction metrics, usage patterns, and risk indicators
• Support contract renewals and identify opportunities for service expansion and upselling
• Collaborate with consulting teams to ensure seamless service delivery

Operational Excellence

• Maintain accurate records of all client interactions using CRM and workflow management platforms
• Prepare professional client-facing documentation and reports
• Facilitate feedback loops between clients and internal teams to drive continuous improvement
• Escalate complex issues appropriately whilst maintaining client confidence

What We're Looking For

Education & Experience

• Diploma or degree in Business, Communications, HR, or related field (preferred)
• 2-3 years in client-facing roles (client success, account management, or customer service)
• Experience in B2B professional services or compliance environments highly advantageous
• Working knowledge of HR and labour law principles essential

Technical Skills

• Strong proficiency with online platforms including Monday.com, Xero, CRM systems
• Experience with AI tools like ChatGPT/LLMs for efficiency and client support
• Excellent analytical abilities with talent for presenting insights clearly
• Advanced attention to detail and accuracy in documentation

Personal Qualities

• Exceptional communication and relationship-building capabilities
• Client-focussed mindset with genuine desire to exceed expectations
• Resilient and adaptable in fast-paced, dynamic environment
• Self-motivated and accountable, thriving in remote work setting
• Proactive problem-solver with strong organisational skills

What We Offer

Compensation & Rewards

• Competitive annual salary: R180,000 - R220,000
• Performance-based annual bonus tied to individual and company achievements
• Sales incentives for successful upsells and client expansion opportunities

Work Environment & Development

• Fully remote working arrangement with flexible scheduling
• Comprehensive exposure to multiple HR and compliance domains
• Clear career progression pathways within our expanding organisation
• Ongoing professional development opportunities and skills training
• Mentorship from senior compliance and HR specialists

Company Culture

• Collaborative, high-performance team environment
• Direct impact on company growth and client success
• Regular team engagement activities and professional networking opportunities

Ready to Join Us?

Timeline: Interviews beginning mid-September, with successful candidate starting October 2025.

To Apply: Submit your CV and brief motivation letter to: [e-mail]

Subject line: Application – Client Success Consultant

We\'re excited to hear from passionate professionals ready to drive client success in South Africa\'s compliance consulting sector.

Disclaimer:

PeopleSync is an equal opportunity organisation, committed to fair, transparent, and non-discriminatory employment practices in line with the Employment Equity Act, Labour Relations Act, Basic Conditions of Employment Act, and other applicable legislation. Recruitment decisions are based solely on qualifications, skills, and merit. Appointments will be made in line with the company’s Employment Equity plan and transformation objectives. We value diversity and inclusion and encourage applications from suitably qualified candidates across all designated groups. All personal information submitted will be processed in accordance with the Protection of Personal Information Act (POPIA) and used only for recruitment purposes. The organisation reserves the right not to fill this position.