Client Success Associate

The Legends Agency; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A prominent agency in Johannesburg seeks a proactive Client Success Associate to manage medium to large business clients. Your role involves ensuring client satisfaction, driving renewals, and leveraging data insights across the Eyerys platform. Required are 1+ years in a similar role, a background in IT or SaaS, and strong analytical and communication skills. This position offers a competitive salary and comprehensive benefits, fostering a collaborative team culture.

Benefits

Competitive salary and full cost-to-company benefits

Group life cover: funeral, death, and disability

15 annual leave days + gifted shutdown leave

Study leave and training budget

Collaborative team culture

Qualifications

• 1+ year experience in Client Success, Account Management, or similar client-facing role.
• Background in IT services or SaaS (SaaS experience strongly preferred).
• Proven experience managing business accounts (medium to large).

Responsibilities

• Manage onboarding, training, and ongoing support for assigned clients.
• Build strong relationships to ensure retention, satisfaction, and upsell opportunities.
• Analyse data, extract insights, and present recommendations to clients.

Skills

Client relationship management

Data analysis

SaaS experience

Strong communication

Proficient in Microsoft Office

Education

Relevant tertiary qualification

Job description

Client Success Associate

Location: Olivedale, Johannesburg
Salary: R30,000 R35,000 per month (Total Cost to Company)
Reports to: Chief Revenue Officer
Type: Full-time, Onsite

Purpose of the Role
We are looking for a proactive and tech-savvy Client Success Associate to manage a portfolio of medium to large business clients. You will play a vital role in driving client retention, upsell opportunities and satisfaction through smart relationship management, data-driven insights, and product support across our Eyerys platform.

This role is ideal for someone who understands the fast-paced world of SaaS or IT services and thrives on building trusted partnerships with clients.

Key responsibilities

• Manage onboarding, training, and ongoing support for assigned clients
• Build strong relationships to ensure retention, satisfaction, and upsell opportunities
• Create, test and manage client surveys using the Eyerys platform
• Analyse data, extract insights, and present recommendations to clients
• Collaborate cross-functionally to deliver seamless, high-impact client experiences
• Draft proposals and support revenue growth through renewals and expansions
• Monitor client engagement and resolve issues before they escalate

Minimum requirements

• 1+ year experience in Client Success, Account Management, or similar client-facing role
• Background in IT services or SaaS (SaaS experience strongly preferred)
• Proven experience managing business accounts (medium to large)
• Strong communication, reporting, and presentation skills
• Analytical mindset with the ability to turn data into insights
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Relevant tertiary qualification (advantageous)

What you will get

• Competitive salary and full cost-to-company benefits
• Group life cover: funeral, death, and disability
• 15 annual leave days + gifted shutdown leave in December
• Study leave and training budget
• A fun, collaborative, and purpose-driven team culture